Free Live Support client chat closed notification

[Chris Boulton]

SupportSuite/LiveResponse used to have this functionality - when a client closed the chat window you'd be notified of that. It was removed because the Kayako implementation of loading an image in the background was rather buggy - it didn't work.

The brilliant thing is - Kayako still left the code in place to kill the sessions so all we need to do is modify a template and the functionality is back.

With XMLHttp support in browsers (Ajax), it is now possible to bring this functionality back and have it work in all web browsers supporting Ajax. Other browsers will be ignored and use the current method of timing out sessions.

By installing the modification you'll be notified when a visitor closes the chat session - extremely useful.

To install it, it's simply a template modification.

Instructions:

1. Login to the Admin CP and select "Templates" on the left, then "Manage Groups"

2. Next to your template group, click on "Templates" to view the list of groups in that set.

3. Expand "Live Support."

4. Click on "chatframeset" to load that template in to the template editor.

5. Find:

</script>

<frameset rows="70,*,48,29" cols="*" framespacing="0" frameborder="NO" border="0" onUnload="javascript:endChat();">

Replace it with:

function endSession()
{
	var data = false;
	/*@cc_on @*/
	/*@if (@_jscript_version >= 5)
	try { data = new ActiveXObject("Msxml2.XMLHTTP"); } 
	catch (e) { try { data = new ActiveXObject("Microsoft.XMLHTTP"); } catch (E) { data = false; } }
	@end @*/
	if (!data && typeof XMLHttpRequest!='undefined') data = new XMLHttpRequest();
	if (data) data.open("GET", endURL, false); data.send(null);
}

</script>

<frameset rows="70,*,48,29" cols="*" framespacing="0" frameborder="NO" border="0" onUnload="javascript:endSession();">

All done.

So far I've tested it in all major browsers and it seems to work fine.

Once again - enjoy!

Chris

[craigbrass]

Nice one, thanks Chris!

[Sheep]

Wow! I don't know why i didn't see that post sooner!

Excellent chris!

[Racked Hosting]

sweet, thanks a lot.

[Rodney B]

Will this work with the latest version of Kayako?

[Digital Mayhem]

I just installed on mine which is running the latest version of SupportSuite and it works YAY now only if we could get it so when they close the chat it takes them to a Survey

[Carl Silver]

Cool Thanks

[Rodney B]

Worked perfectly. Thanks for this (it should be a sticky )

[tom@ecentralsto]

I have attempted to add this modification, although I don't see the diffrence between the default and this mod with the new function. Does this mod info the staff that a chat session has ended? And is there something else that needs to be modified as well?

Thanks,

[craigbrass]

Yes, it notifies the staff member of window closure.

[Jackydev]

Works also on 3.30.02, thanks!

[Siora]

Excellent...I concur it works.