Free Make Live chat icon only available to logged in users

**Jamie Edwards** · 09:23 AM

Tested on: 3.30.00
Should work: for subsequent versions
By: Jamie Edwards

Testing:

Quote:

I came up with this and tested it briefly, it seems to work and doesn't break anything that I can see

Description:

Quote:

This small template mod makes the Live Support icon only visible to users who are logged in.

Notes:

Quote:

There is a drawback to using this in that it stops tracking users who are not logged in. To work around this, generate another tracking tag and include it in your templates (Make Live chat icon only available to logged in users)

In the navbar template, find:

Code:

<table width="100%"  border="0" cellspacing="0" cellpadding="3"><tr><td align="center">
        <script language="javascript" src="<{$swiftpath}>visitor/index.php?_m=livesupport&_a=htmlcode&departmentid=0&fullname=<{urlencode value=$_USER[fullname]}>&email=<{urlencode value=$_USER[primaryemail]}>"></script>
        </td></tr></table>

Replace with:

Code:

<{if $_USER[loggedin] == true}><table width="100%"  border="0" cellspacing="0" cellpadding="3"><tr><td align="center">
        <script language="javascript" src="<{$swiftpath}>visitor/index.php?_m=livesupport&_a=htmlcode&departmentid=0&fullname=<{urlencode value=$_USER[fullname]}>&email=<{urlencode value=$_USER[primaryemail]}>"></script>
        </td></tr></table><{/if}>

Siora · 06-05-2007, 04:50 PM

Works great...however the only drawback is that the live support application no longer tracks anyone who visits your site, it now only tracks when a user logs in.

**Jamie Edwards** · 06-05-2007, 04:56 PM

You could generate a visitor tracking HTML tag, and output that. To generate a tracking tag, in the staff control panel go to Live Support > Generate Tag > Tracking.

Instead, replace with:

Code:

        <{if $_USER[loggedin] == true}><table width="100%"  border="0" cellspacing="0" cellpadding="3"><tr><td align="center">
        <script language="javascript" src="<{$swiftpath}>visitor/index.php?_m=livesupport&_a=htmlcode&departmentid=0&fullname=<{urlencode value=$_USER[fullname]}>&email=<{urlencode value=$_USER[primaryemail]}>"></script>
        </td></tr></table><{else}> ___ YOUR TRACKING HTML TAG HERE ___ <{/if}>

I haven't tested this, so please use with caution.

Siora · 06-05-2007, 05:07 PM

Great, that worked perfectly. Thanks again Jamie.

supportskins · 06-05-2007, 05:17 PM

Exactly as I suggested, thanks for sharing

Siora · 06-05-2007, 05:18 PM

Quote:

Originally Posted by supportskins

Exactly as I suggested, thanks for sharing

Thank you as well...you did suggest it but Jamie gave me the code since I suck at modifying templates.

quipment · 05-11-2007, 10:50 PM

It would be nice to have this as an option in the settings page of live support in a future release...

craigbrass · 06-11-2007, 10:42 AM

Quote:

It would be nice to have this as an option in the settings page of live support in a future release...

Planned for V4 along with the ability of forcing users to login before they can access live support.

quipment · 24-02-2008, 05:48 PM

Maybe good idea to put this functionality in the Will Implement Section of V4

craigbrass · 24-02-2008, 08:03 PM

I am sure there is already a thread in feature requests...

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Siora Offline Member Posts: 1,279 Join Date: Apr 2007 Location: Toronto Canada	06-05-2007, 04:50 PM Works great...however the only drawback is that the live support application no longer tracks anyone who visits your site, it now only tracks when a user logs in.

Siora Offline Member Posts: 1,279 Join Date: Apr 2007 Location: Toronto Canada	06-05-2007, 05:07 PM Great, that worked perfectly. Thanks again Jamie.

supportskins Offline Senior Member Posts: 3,494 Join Date: Aug 2006 Location: Mumbai, India	06-05-2007, 05:17 PM Exactly as I suggested, thanks for sharing Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

quipment Offline New Member Posts: 18 Join Date: Oct 2007	05-11-2007, 10:50 PM It would be nice to have this as an option in the settings page of live support in a future release...

quipment Offline New Member Posts: 18 Join Date: Oct 2007	24-02-2008, 05:48 PM Maybe good idea to put this functionality in the Will Implement Section of V4

craigbrass Offline Senior Member Posts: 5,245 Join Date: Jun 2005 Location: Cumbria, UK	24-02-2008, 08:03 PM I am sure there is already a thread in feature requests... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger