Free Make Live chat icon only available to logged in users

[Jamie Edwards]

Tested on: 3.30.00
Should work: for subsequent versions
By: Jamie Edwards

Testing:

I came up with this and tested it briefly, it seems to work and doesn't break anything that I can see

Description:

This small template mod makes the Live Support icon only visible to users who are logged in.

Notes:

There is a drawback to using this in that it stops tracking users who are not logged in. To work around this, generate another tracking tag and include it in your templates (Make Live chat icon only available to logged in users)

In the navbar template, find:

<table width="100%"  border="0" cellspacing="0" cellpadding="3"><tr><td align="center">
        <script language="javascript" src="<{$swiftpath}>visitor/index.php?_m=livesupport&_a=htmlcode&departmentid=0&fullname=<{urlencode value=$_USER[fullname]}>&email=<{urlencode value=$_USER[primaryemail]}>"></script>
        </td></tr></table>

Replace with:

<{if $_USER[loggedin] == true}><table width="100%"  border="0" cellspacing="0" cellpadding="3"><tr><td align="center">
        <script language="javascript" src="<{$swiftpath}>visitor/index.php?_m=livesupport&_a=htmlcode&departmentid=0&fullname=<{urlencode value=$_USER[fullname]}>&email=<{urlencode value=$_USER[primaryemail]}>"></script>
        </td></tr></table><{/if}>

[Siora]

Works great...however the only drawback is that the live support application no longer tracks anyone who visits your site, it now only tracks when a user logs in.

[Jamie Edwards]

You could generate a visitor tracking HTML tag, and output that. To generate a tracking tag, in the staff control panel go to Live Support > Generate Tag > Tracking.

Instead, replace with:

        <{if $_USER[loggedin] == true}><table width="100%"  border="0" cellspacing="0" cellpadding="3"><tr><td align="center">
        <script language="javascript" src="<{$swiftpath}>visitor/index.php?_m=livesupport&_a=htmlcode&departmentid=0&fullname=<{urlencode value=$_USER[fullname]}>&email=<{urlencode value=$_USER[primaryemail]}>"></script>
        </td></tr></table><{else}> ___ YOUR TRACKING HTML TAG HERE ___ <{/if}>

I haven't tested this, so please use with caution.

[Siora]

Great, that worked perfectly. Thanks again Jamie.

[supportskins]

Exactly as I suggested, thanks for sharing

[Siora]

Originally Posted by supportskins

Exactly as I suggested, thanks for sharing

Thank you as well...you did suggest it but Jamie gave me the code since I suck at modifying templates.

[quipment]

It would be nice to have this as an option in the settings page of live support in a future release...

[craigbrass]

It would be nice to have this as an option in the settings page of live support in a future release...

Planned for V4 along with the ability of forcing users to login before they can access live support.

[quipment]

Maybe good idea to put this functionality in the Will Implement Section of V4

[craigbrass]

I am sure there is already a thread in feature requests...