Free Make SupportSuite work under SSL

[B00MER]

Scenerio, kayako installed under subdir /support/ off public_html

Edit modules/livesupport/visitor_htmlcode.php

Locate:

PHP Code:

ob_start(); 


BEFORE this line add:

PHP Code:

$_SWIFT["swiftpath"] = "/support/"; 


Next locate:

PHP Code:

$proactivetmpl = $template->displayTemplate("proactivechatdiv"); 


Change this line to:

PHP Code:

$proactivetmpl = eregi_replace('http://www.yourdomain.com/support/',"/support/",$template->displayTemplate("proactivechatdiv")); 


Next locate:

PHP Code:

document.write("<?php echo addslashes(str_replace("\n", "", str_replace("\r\n", "\n",$template->displayTemplate("chatimage")))); ?>");

Change this line to:

PHP Code:

document.write("<?php echo addslashes(str_replace("\n", "", str_replace("\r\n", "\n",eregi_replace('http://www.yourdomain.com/support/',"/support/",$template->displayTemplate("chatimage"))))); ?>");

Also be sure you are using https within the JS include statement that you've pasted anywhere:

<!-- Begin SupportSuite Javascript Code -->
<script language="javascript" src="https://www.yourdomain.com/support/visitor/index.php?_m=livesupport&_a=htmlcode"></script>
<!-- End SupportSuite Javascript Code -->

This should cause the JS to load over HTTPS, and any subsequent image requests from within visitor_htmlcode.php that the above script src includes to be rewritten to just /support/ instead of http://www.yourdomain.com/support/ making the Mixed HTTP/HTTPS errors disappear.

NOTE, obviously your going to want to change www.yourdomain.com and support to your relative kayako installation domain and directory.

Hope this helps anyone out, until Kayako can come up with a better out of box resolution.

[Jamie Edwards]

Post copied to a new thread, thank you boomer

[bear]

Agreed, this was a great fix. Thanks Boomer!