Manual Staff Ticket Entry -> Client Fullname => Author - Page 2

keyguru · 05-10-2006, 02:48 PM

Thank you,
Works like a charm, very much appreciated.

SWG · 05-10-2006, 03:25 PM

Yes, thanks a bunch. This is a great addition!!

gbunte · 08-10-2006, 12:37 PM

thank you, very nice...

it would be perfect, if i can choose the full name and all fields (user phone, full name and user email) would be added...

Racked Hosting · 12-10-2006, 06:32 AM

Quote:

Originally Posted by logicway

See attachment.

Thanks a lot logicway

I always wanted that feature!

IT2Be · 14-08-2007, 10:03 AM

Hi, this is really a very nice mod.

However when I added this to my installation I found that I did not see the Custom Groups/Fields anymore.

Am I doing something wrong or is it simply not available?

When not available could you add it?

Thanks,

Marcel

SWG · 30-08-2007, 01:05 AM

Anyone have this working in 3.11.01?

SWG · **Finally got it working in 3.11.01 -** 25-09-2007, 03:03 PM

Follow the very first instructions.

Remove the } from line 436 in /modules/tickets/staff_newticket.php

no0ne2k · 02-10-2007, 08:41 PM

I can't open the ZIP files when I download. They are the same size as reported in the thread, but show as an invalid archive. Have they possibly expired?

Siora · 06-10-2007, 05:54 PM

Quote:

Originally Posted by SWG

I get the following error:

Code:

Parse error: parse error, unexpected ']' in /home/XXXXXX/public_html/support/modules/tickets/staff_newticket.php on line 48

Any suggestions?

Thanks!

I also get this error, any ideas why?

Code:

Parse error: syntax error, unexpected ')' in /var/www/virtual/sioraone.com/support/htdocs/modules/tickets/staff_newticket.php on line 60

Sjelle · 09-05-2008, 09:09 PM

Great Mod,

Installed it on our already heavily modded E-support 3.11.01

Works great !!!!!!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Client cant see ticket created by staff	techs	SupportSuite, eSupport and LiveResponse	1	15-02-2007 05:35 PM
Custom Field in Staff > New Ticket - changing location.	PaulV	Developers & Code	0	16-08-2006 06:11 PM
v3.00.27 Stable Available	Varun Shoor	News and Announcements	1	05-12-2005 10:21 PM

keyguru Offline New Member Posts: 18 Join Date: May 2006	05-10-2006, 02:48 PM Thank you, Works like a charm, very much appreciated.

SWG Offline New Member Posts: 11 Join Date: Jan 2006	05-10-2006, 03:25 PM Yes, thanks a bunch. This is a great addition!!

gbunte Offline New Member Posts: 2 Join Date: Sep 2006	08-10-2006, 12:37 PM thank you, very nice... it would be perfect, if i can choose the full name and all fields (user phone, full name and user email) would be added...

IT2Be Offline New Member Posts: 8 Join Date: Aug 2007 eSupport Monthly Leased License	14-08-2007, 10:03 AM Hi, this is really a very nice mod. However when I added this to my installation I found that I did not see the Custom Groups/Fields anymore. Am I doing something wrong or is it simply not available? When not available could you add it? Thanks, Marcel

SWG Offline New Member Posts: 11 Join Date: Jan 2006	30-08-2007, 01:05 AM Anyone have this working in 3.11.01?

SWG Offline New Member Posts: 11 Join Date: Jan 2006	Finally got it working in 3.11.01 - 25-09-2007, 03:03 PM Follow the very first instructions. Remove the } from line 436 in /modules/tickets/staff_newticket.php

no0ne2k Offline New Member Posts: 22 Join Date: Sep 2007 SupportSuite Owned License	02-10-2007, 08:41 PM I can't open the ZIP files when I download. They are the same size as reported in the thread, but show as an invalid archive. Have they possibly expired?

Sjelle Offline New Member Posts: 14 Join Date: Aug 2006 Location: Belgium eSupport Owned License	09-05-2008, 09:09 PM Great Mod, Installed it on our already heavily modded E-support 3.11.01 Works great !!!!!!