Free Merging Tickets - Keep Oldest Ticket ID

[MarkIngles]

We do a lot of ticket merging and want to keep the oldest ticket ID throughout the merges. That way the customer never sees a new one and gets confused.

I had to change the source to make this work.
in /support/modules/tickets/staff_manage.php
around line 116

change these:
# orig code 3/20/08 MI
$_ticketlist = $_POST["itemid"];
unset($_ticketlist[0]);
$parentticketid = $_POST["itemid"][0];
mergeTickets($parentticketid, $_ticketlist);
# end orig code 3/20/08 # MI

To These:
# changes to choose parent based on oldest (lowest) ticket id - MI 3/20/08
$_ticketlist = $_POST["itemid"];
sort($_ticketlist, SORT_NUMERIC);
$parentticketid = array_shift($_ticketlist);
mergeTickets($parentticketid, $_ticketlist);
# end change MI 3/20/08

You're really only changing the middle 2 lines.

I hope this helps somebody. Ask questions if you have them!
-Mark

[jenglish]

Thank you for posting this! I can mark another one of my to-do list now.

Very useful!