Free Module to monitor Staff Performamce with ticket statistics - Page 3 - Kayako

Siora · 06-08-2008, 04:56 PM

Me too...would be nice to get the files to install the mod.

Carl Silver · 07-08-2008, 12:16 PM

nice share, gonna check this out after the upgrade is finished

esteban · 14-08-2008, 12:12 AM

Thanks

its a perfect addon for those like me that have employees.

Thanks again

joshuah · 14-08-2008, 03:53 AM

very nice script, much appreciated!!!!!

although the only problem is it displays people answering tickets on a sunday which (no one) has access to the building (and the IP restriction is setup so only internal can access the staff panel)

keithsmith · **Download -** 14-08-2008, 02:30 PM

Can anyone solve the ask of us folks who cannot d/l and unzip the file or at least acknowledge?

Siora · 14-08-2008, 02:47 PM

Tell me about it...pretty sad! I've requested help here several times and not even one acknowledgement.

supportskins · 14-08-2008, 03:34 PM

I could not agree more. I too posted a request twice but in vain.

flewid · **Patch for version 3.30.02 -** 31-08-2008, 05:59 AM

Hi Guys,

We modified this to work with 3.30.02

Thanks, great addon.

Siora · 31-08-2008, 03:47 PM

How do we install with this latest file?

flewid · 31-08-2008, 05:10 PM

Quote:

Originally Posted by Siora

How do we install with this latest file?

Just download the original archive, and run this patch against the report_stats.php that is included in it.

Thanks,
Matt

Siora · 31-08-2008, 07:42 PM

If you read all the posts people that don't use linux can't download your original .zip file. Can you fix the .zip file so that those using windows can use it?

dweyer · 04-09-2008, 04:01 PM

any chance you could add another metric in terms of a new column to show in comparison how many tickets were received for the period and therefore also how many tickets where not answered in that period?

Siora · 04-09-2008, 04:02 PM

I can't believe that no one, not even the provider of this module is willing to help those out that are willing to try the module but can't download.

Is anyone able to provide us a Windows downloadable version of this module?

**Jamie Edwards** · 04-09-2008, 04:04 PM

Hi Siora,

Remember that the module has been released for free, and the author in no way guaranteed he'd be supporting it or monitoring the thread. I am able to unzip the file just fine; use something like 7zip or WinRar.

Siora · 04-09-2008, 04:08 PM

Yes Jamie I understand that but I would still consider it common courtesy for someone to acknowledge the issues that people are having (its not only me that can't unzip the mod).

I will see if I can get someone else to unzip it for me and send it.

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Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	06-08-2008, 04:56 PM Me too...would be nice to get the files to install the mod. Siora Solutions Inc. www.sioraIT.com

Carl Silver Offline Member Posts: 86 Join Date: May 2007 Location: UK	07-08-2008, 12:16 PM nice share, gonna check this out after the upgrade is finished █ Leapfrog AVIT Ltd - http://hosting.leapfrogavit.com █ Shared Linux Hosting, Virtual Servers(NEW!), Dedicated Servers(NEW!), Domain Registration █ UK Based Servers, cPanel 11, 99.9% Uptime Guarentee, Big Enough To Cope - Small Enough To Care! █ MSN: carl.silver[AT]leapfrogavit[DOT]com

esteban Offline Member Posts: 42 Join Date: May 2006	14-08-2008, 12:12 AM Thanks its a perfect addon for those like me that have employees. Thanks again

joshuah Offline Member Posts: 141 Join Date: Oct 2007	14-08-2008, 03:53 AM very nice script, much appreciated!!!!! although the only problem is it displays people answering tickets on a sunday which (no one) has access to the building (and the IP restriction is setup so only internal can access the staff panel)

keithsmith Offline New Member Posts: 23 Join Date: Sep 2007 Location: Pennsylvania	Download - 14-08-2008, 02:30 PM Can anyone solve the ask of us folks who cannot d/l and unzip the file or at least acknowledge? Keith Smith

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	14-08-2008, 02:47 PM Tell me about it...pretty sad! I've requested help here several times and not even one acknowledgement. Siora Solutions Inc. www.sioraIT.com

supportskins Offline Senior Member Posts: 3,953 Join Date: Aug 2006 Location: Mumbai, India	14-08-2008, 03:34 PM I could not agree more. I too posted a request twice but in vain. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	31-08-2008, 03:47 PM How do we install with this latest file? Siora Solutions Inc. www.sioraIT.com

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	31-08-2008, 07:42 PM If you read all the posts people that don't use linux can't download your original .zip file. Can you fix the .zip file so that those using windows can use it? Siora Solutions Inc. www.sioraIT.com

dweyer Offline Member Posts: 59 Join Date: Apr 2008	04-09-2008, 04:01 PM any chance you could add another metric in terms of a new column to show in comparison how many tickets were received for the period and therefore also how many tickets where not answered in that period?

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	04-09-2008, 04:02 PM I can't believe that no one, not even the provider of this module is willing to help those out that are willing to try the module but can't download. Is anyone able to provide us a Windows downloadable version of this module? Siora Solutions Inc. www.sioraIT.com

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	04-09-2008, 04:08 PM Yes Jamie I understand that but I would still consider it common courtesy for someone to acknowledge the issues that people are having (its not only me that can't unzip the mod). I will see if I can get someone else to unzip it for me and send it. Siora Solutions Inc. www.sioraIT.com