Free One step ticket modification (download here)

[jc11]

Soft Air is a software development company with over 2.5 years customizing and re-coding Support Suite, we have developed a modification called ONE STEP TICKET that we would like to offer to all Support Suite users for free

Please check it out and if interested download this modification at the indicated URL.

Regularly Support Suite users need to first choose a department when sending a ticket via web interface, once this department is chosen users will need to click "next'" to continue to the corresponding web form. With our ONE STEP TICKET modification all of the above will happen at once, including the loading of custom forms:



Modification file and installation instructions can be downloaded at:

http://www.softairltda.com/index.php...ask=view&id=36

[Digital Mayhem]

that link doesn't work you just get a blank page.

[jc11]

Hi, let us check that link, please visit it back shortly and thank you for your interest on this mod.

[jc11]

Hi Steve, try again please, link is now OK, enjoy your free ONE STEP TICKET and contact us if you have any questions regarding this modification installation.

Best,

[jc11]

Hi Lhink, let us help you with this, please send us an email to jrodriguez [AT] softairltda [DOT] com

Best,

[Digital Mayhem]

yes jc11 link works only thing is Download here link takes you to another page that doesnt have a download link.. all you get is a Contact Us link.

[jc11]

Sorry about that gap, our team was updating this file, please visit www.softairltda.com/kayako and download your free modification, we are sure your users will love it.

Best

[AndyW]

Originally Posted by jc11

Sorry about that gap, our team was updating this file, please visit www.softairltda.com/kayako and download your free modification...

Is this compatible with eSupport ?

[jc11]

Absolutely, it is compatible with eSupport, feel free to download at www.softairltda.com/kayako and contact us if you need any assistance

Best,

[Digital Mayhem]

great... all we need now is a addon to be able to create "Custom Fields" for LiveChat and the ability for a Operator to see/view the Custom Fields before he/she decides to accept the chat.

[jc11]

Thanks for your reply Steve and thanks for your requirement, we would gladly work on this add on and hopefully made it available to all users for free, can you send your complete requirement to jrodriguez [AT] softairltda [DOT] com so our team can approach this and keep you informed?

Regards,

[Digital Mayhem]

those are all my requirements...


I would just like to be able to go to Admin CP > Custom Fields > and have a custom field applicable too Ticket or Livechat or Both and then if its Livechat when they go and click on the livechat button they choose department and enter their Name/Email Address, Custom Field Details, Question..... Then a Rep can see those before he even accepts the chat... Cause as it is right now we have 7+ Divisions

XeHost, XeGaming, XeDomains, XeServers, XeSecurity, XeLicenses. So as it is right now John Doe may go request LiveHelp and is a XeHost Customer but he may get a Staff Member who is with the XeLicenses Devision so then the Rep has to then Transfer him which is such a problem and inconvenience to the client.

So as it is with the Ticket part we have a custom field where they choose which division... So would like to have that for the LiveChat too.

[Wheemer]

Nice mod, thank you for sharing!

[jc11]

You are welcome Wheemer

[jc11]

Thanks for your comments, all other available mods can be seen at

www.softairltda.com/kayako

Best