Free One step ticket modification (download here)

[IanWild]

Thats all good - Thank you very much for sharing.

I'm sure Varun will agree too that this is a mod that should exist in the live code?

One question - Can it use the default department from the template as the default department. The default seems to have changed now to a department that I hardly use, and I'm certain some of our users will miss that! Is your code doing it alphabetically (I can change the name of the department!)?

Cheers,

Ian

[jc11]

Thanks for your reply, please send us an email to jrodriguez [AT] softairltda [DOT] com and we will gladly help you with any issues you may have.

Regards,

[Vircon]

Very good addon! Thanks you.

[jc11]

You are very welcome

Best

[ehoffman]

JC strikes again!!

[jc11]

lol, thanks for reading this post Eric

Best

[sportacus]

Hi,

I tried your software in the latest version, and I was getting an error on the department page at the top. SO i still had to select a department, then click next, and finally, on the next page, I would get the departments, and when i selected them, the ticket submit area would appear.

It was odd. I did everything exactly as per your page, but it only worked after i selected a department, and clicked the NEXT button. Then the automation appeared.

The message read something like "please select a valid department".

Please advise.

[jc11]

Hi sportacus please contact us at jrodriguez [AT] softairltda [DOT] com and we will galdly torubleshoot and fix this for you complimentary of course.

Best,

[Mikie]

Howabout offering the ticket link modification instead. Good advertising methods, but it doesnt address my problem.

[jc11]

What ticket link modification are you referring to please? More than advertising we want to be part of this community. Our only advertising and official method is word of mouth.

Please let us know your needs and we will try to find a solution.

Best,

[Racked Hosting]

Originally Posted by Mikie

Howabout offering the ticket link modification instead. Good advertising methods, but it doesnt address my problem.

No offence but nothing comes free in this world.

I wouldn't say more but I greatly appreciate jc11(SoftAir)'s efforts they put into the 'hacks'. If you notice there are more free scripts than paid ones.

[User Name]

Originally Posted by Mikie

Howabout offering the ticket link modification instead. Good advertising methods, but it doesnt address my problem.

Who the **** cares about your problem? jc11 doesn't work for kayako. If their free stuff doesn't solve your problem bug Kayako or pay softair to do it.

[danx]

Originally Posted by sportacus

Hi,

I tried your software in the latest version, and I was getting an error on the department page at the top. SO i still had to select a department, then click next, and finally, on the next page, I would get the departments, and when i selected them, the ticket submit area would appear.

It was odd. I did everything exactly as per your page, but it only worked after i selected a department, and clicked the NEXT button. Then the automation appeared.

The message read something like "please select a valid department".

Please advise.

Same problem here...

Regards,
Daniel

[Siora]

This mod is great however it does not work the same for all template groups. I have one department assigned per template. For the default template group when I sumit a ticket the department is automatically selected and the ticket is submitted correctly...Great. However, for a different template group the department shows up but is not automatically selected so if a user submits a ticket without clicking on the department, the ticket goes to the default template department. If they select it then it goes to the correct department. This appears to be a bug. Can this be resolved?

[jc11]

Thanks for your feedback Siora, we will work on this and post the outcome asap.

Best,