Free One step ticket modification (download here)

[Siora]

Originally Posted by jc11

Thanks for your feedback Siora, we will work on this and post the outcome asap.

Best,

Hi JC,

Were you able to figure this issue out?

[shermang]

Where you able to resolve this problem?

[Siora]

They did solve this for me (contact them and request the fix).

[jc11]

Shermang, thanks for asking, send us a ticket via our Support Center and we will gladly reply to your request.

Best,

[Deadlift]

Originally Posted by Siora

This mod is great however it does not work the same for all template groups. I have one department assigned per template. For the default template group when I sumit a ticket the department is automatically selected and the ticket is submitted correctly...Great. However, for a different template group the department shows up but is not automatically selected so if a user submits a ticket without clicking on the department, the ticket goes to the default template department. If they select it then it goes to the correct department. This appears to be a bug. Can this be resolved?

I'm sorry, I had the same problem today.

I figured this out myself.
What you need to do(widgets.php):
Insert:

$department = $_SWIFT['tgroup']['departmentid'];

Over:

$_widgets = array();

find:

index.php?_m=tickets&_a=submit&step=1&departmentid=1

replace with

index.php?_m=tickets&_a=submit&step=1&departmentid=$department

And tadaaa.

Same for client_submit, but you need to rename the variable to something like $departmentidr, because $department is used there already.

I didnt actually want to steal your work, I just downloaded the mod and fixed this myself wihtout reading the last posts. T_T
(If you dont want the solution here tell me, I'll delete it then)

Great Mod btw, saved me alot of coding myself

[Siora]

The widget.php file does not work with the new version (3.11.01). Softair said that they are recoding it but I have yet to hear back from them. Hopefully JC will be able to shed some light on the issue.

[tm2000]

Soft Air does a great Job.. Anxiously waiting for 3.11 mod updates..

[Siora]

JC, can you shed some light on this issue? I've had a ticket open Since Aug 9th with no updates:

ZSK-654062

Thanks.

[jc11]

Siora, please re-send or activate this ticket, as per our phone conversation it seems this ticket did not reach our system.

[no0ne2k]

The problem I have is in relation to permissions. I have the following settings for the Guest user group:

• Can View Submit Ticket Widget: Yes
• Can Submit Ticket: No

When an unknown user clicks the "Submit A Ticket" button, they are prompted to register an account. With the SoftAir changes implemented, a Guest is forwarded to a blank page with no message nor option to create a ticket.

Anyone who is logged in with a valid account is able to see & use the one-step ticket function.

Any help would be greatly appreciated!

Thanks!

[Adept Systems]

great work!!!