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craigbrass Offline
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OpenFire Ticket Alert Tool - 29-07-2008, 09:16 PM

Not wanting the added weight of another application running on your computer to check the status of help desks? Want the ability to check multiple help desks for new tickets and ticket replies? This plugin is for you.

This plugin for OpenFire monitors a Kayako Help Desk for new tickets and new ticket replies and notifies users who have notifications setup of them.

Details and Download
Setting Up
Features for the Future


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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Last edited by craigbrass; 09-09-2008 at 03:42 PM.
   
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John Haugeland Offline
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29-07-2008, 09:23 PM

If you had something like this for eJabberD, I would run it personally.


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Siora Offline
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30-07-2008, 12:43 AM

Excuse the ignorance but what is OpenFire?


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Jamie Edwards Offline
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30-07-2008, 04:20 PM

OpenFire is a Java based Jabber server (and client). It is not particularly lightweight, in comparison to its counterparts such as eJabberd
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Originally Posted by Siora View Post
Excuse the ignorance but what is OpenFire?


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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craigbrass Offline
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30-07-2008, 09:17 PM

- Added ability for users to change their own settings from inside their connecting client software.
- Created options to only notify of ticket replies or new tickets.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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Siora Offline
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30-07-2008, 11:55 PM

Quote:
Originally Posted by Jamie Edwards View Post
OpenFire is a Java based Jabber server (and client). It is not particularly lightweight, in comparison to its counterparts such as eJabberd
Thanks Jamie, I guess that would require me to know what Jabber is as well

Google is my friend...I'll look it up.


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www.sioraIT.com
   
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