Free parser mail templates

[mersiuse]

Hi i'have been translate kayako to persian i want to manage parser mail
like when a user register kyako send a mail to user's email address i want to know how can i edit mail format like change it ro rtl and creat templates that include pics and etc how can i do it ??

[supportskins]

You need to edit email templates under:
Admin CP > Templates > Manage Templates > Tickets > email_*

[mersiuse]

thnx i'm using kayoka ver 3.0.*
the path that you told me there is'nt any like that

[craigbrass]

This has always been the case for V3. See the screenshot below :-

[mersiuse]

thnx alot but i have another question what's the parser mail template ???

also there is proble which one of these email templates (email_smsreport,staffforward,staffreply,aoutoresp onder,aoutoclose) is for email that send to user to confirm registration???
i've been edit aoutoresponder like this :

<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2" dir="rtl"><{$ticket[fullname]}>,<BR>
<{$language[arintro]}><BR>
<BR>
&nbsp;&nbsp;&nbsp;<b><{$language[articketid]}></b><{$ticket[fticketid]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arsubject]}></b><{$ticket[subject]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[ardepartment]}></b><{$ticket[department]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpriority]}></b><{$ticket[priority]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arstatus]}></b><{$ticket[status]}><BR>
<BR>
<{$language[arsubfooter]}><a href="<{$swiftpath}>index.php?_m=tickets&_a=viewti cket&ticketid=<{$ticket[ticketid]}>"><{$swiftpath}></a><BR><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>
&nbsp;&nbsp;&nbsp;<b><{$language[aremail]}></b><{$ticket[email]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpassword]}></b><{$user[userpasswordtxt]}><BR>
<{/if}>
<BR><{if $newscount != 0}>
<{foreach key=newskey value=newsitem from=$news}>
<b><{$newsitem[index]}>.</b> <a href="<{$swiftpath}>index.php?_m=news&_a=viewnews& newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>"><{$newsitem[subject]}></a><BR>
<{/foreach}>
<BR>
<{/if}>
<{$language[arfooter]}><BR>
<BR>
<{$settings[general_companyname]}><{if $queuesignature != ""}><BR><{$queuesignature}><{/if}></font><{else}><{$ticket[fullname]}>,
<{$language[arintro]}>

<{$language[articketid]}><{$ticket[fticketid]}>
<{$language[arsubject]}><{$ticket[subject]}>
<{$language[ardepartment]}><{$ticket[department]}>
<{$language[arpriority]}><{$ticket[priority]}>
<{$language[arstatus]}><{$ticket[status]}>

<{$language[arsubfooter]}><{$swiftpath}>index.php?_m=tickets&_a=viewticket &ticketid=<{$ticket[ticketid]}><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>

<{$language[aremail]}><{$ticket[email]}>
<{$language[arpassword]}><{$user[userpasswordtxt]}>
<{/if}>

<{if $newscount != 0}>
<{foreach key=newskey value=newsitem from=$news}>
<{$newsitem[index]}>. <{$newsitem[subject]}>
<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid =<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>

<{/foreach}>

<{/if}>
<{$language[arfooter]}>

<{$settings[general_companyname]}><{if $queuesignature != ""}>
<{$queuesignature}><{/if}><{/if}>

but the there is no change !!
what shall i do
is that change right? i just want to align email text to right

[craigbrass]

You need to clear the /cache/ directory after changing a template for the changes to take effect.

[mersiuse]

sry where is the cache directory??/

which one of those templates i must to edit???

[craigbrass]

If you use FTP to go into where you installed Kayako, there is a directory named cache. Just delete everything inside it.

[mersiuse]

i have been clear the cache directory bust there is'nt any change i think i'm editing wrong template if you tell me that which of those templaste i must to edit it's very good

[craigbrass]

Do you have multiple template groups? If so, are you sure your editing the collect template group?

[mersiuse]

i dont know edit which template i'm editing parser mail temlate

alo i edite Admin CP > Templates > Manage Templates > Tickets > *email_autoresponder


IF YOU TELL ME WHICH IS FOR MAIL REGISTRATION TEMPLATE I CAN DO IT EASLY

[craigbrass]

Oh right, email_autoresponder is the one that gets sent to the user when a ticket is submitted to the system.

You are wanted to edit the user registration emails you mean when you say "Registration Template"? These are in registervalidatemail and registersuccessmail in the general section.

[mersiuse]

thanx alot i found it and change it BUT there is't any change either i have been delet all content of cache dir