Free SERM (Supportsuite Enhanced Right Management)

[craigbrass]

Repackaged for you. See attached. Make sure your using the latest version of WinZip / WinRAR to open. I recommend the latter.

[mopa]

After installing I don't have any “rights” tab?

I have also tried to clear the cache - but still no “rights” tab.

[Sheep]

Try to clear your explorer cache too

[Sheep]

Problem solved (via msn)

mopa forgot to open serm/setup.php and follow the install guide (where you copy paste code).

[jptimone]

I have now tested this module and I'm going to use it in our eSupport system. I'm just hoping that programmers in Kayako will consider of using this module as some kind of base module in future releases. This saves a lot of work as not having to play with template groups.

So thanks again sheep

[Brendan.main]

Hello can someone please help me,

This file "modules/core/client_index.php" says it is not a text file and is encoded by zenworks.

I am running version 3.11.01

Thanks

[Sheep]

Hello brendan,

i'm sorry but it seems like that your kayako's licence doesn't fit the requirements (Quote from first post):

Requirement
Kayako Supportsuite (or eSupport) 3.10.02 or 3.11.0 Owned License

The owned licence grants you access to kayako's source code (and it's required for SERM).

Greetings,
Antoine


jptimone > Thx for your feedback I'm really happy that someone is using it.

[majika]

Does this work on not, if not what areas need to be looked at again perhaps I can help out?

[Matthew]

Antoine's mod sounds incredibly useful in avoiding a proliferation of template groups. I'm very tempted to try it out. I have multiple sites, each of which can be served by a template group; however, within each site I have normal staff user groups who should be restricted from seeing items in more technical categories.

Jamie, do the core developers have any plans to adapt this approach to the KB, TS, and DL modules in future releases?

[Matthew]

Still seems to work in 3.11.02. The man's a genius!

Just be sure you have some permissions assigned to your user before you go clicking the Knowledgebase or Download widgets. You might get a blank page, like I did.

You may also want to set allow_call_time_pass_reference = On in your php.ini, if you are using PHP5.

And be sure you've applied Antoine's 'patch' described below. It's a pain, but if you don't make the replacements you'll have problems in the backend. (That almost sounds like a double entendre, doesn't it? I'm staying up too late these days.)

[Sheep]

Eh, i got happy when reading the notification email Thanks for your kind words I'm also happy having "my" third user (including eona )

Still seems to work in 3.11.02. The man's a genius!

Well.... .02 means that it's a minor release. It's just "luck" that kayako's didn't change anything impacting SERM Anyway, serm has been done in a way that it doesn't modify too much kayako's code, so this mod should be working for a while.

Anyway, please check the CRON at support.mydomain.tld/cron/ (check if there's no php fatal error) because Eona had a bug lately (just a problem with PATH: needed to remove a "..") and the cron didn't work anymore (i don't know if the bug is in the install guide or if it was just a typo).

Greetings,
Antoine

[Vincent]

Hi,

I've got an owned license, but I could not get SERM to work. While installing, the creation of the 3 tables, altering several tables goes well. But then op button "...redirecting" appaers, and after that the only option that I get is "install" again.

When I tried to install again, I get the message "failed" because my tables already exists...

Anybody any idea ???

Thanks in advance,

Vincent

[Sheep]

Installation Guide
Download the archive (see attachment)
Extract all files in the module folder (you should get folders like this: modules/serm/*.php - 5 files)
Follow the guide in setup.php (comments at the beginning)
Go to http://mysite.domain/support/setup/
Click on modify
Go to the last step and click on Install (in the SERM line)

Have you done this part?

[Vincent]

Yep, I've done that... After doing that for the second time, that's when the "install" buttons generates the failed error, because the tables already exists.

p.s.
Thanks for the quick reaction, hope that you have a solution for me...

[Sheep]

Delete the tables in your database then (they're called serm_*) That should fix the install process.

Thanks for the quick reaction

I got an email just before going to bed, that's why i'm answering now 7h later