Free Ticket ID on Ticket Details

[jc11]

If you want the ticket id appear right next to the ticket title when you are viewing the ticket details.

You've got to change the header template, not viewticket. Find the line where <{$sectiontitle}> appears; it should be something like this:

<td><span class="smalltext"><b><font color="#666666"><{$sectiontitle}></font></b></span></td>

Well, if you need the ticket id to appear do this:

<td><span class="smalltext"><b><font color="#666666"><{$sectiontitle}><{if $ticket[fticketid]}> - <{$ticket[fticketid]}><{/if}></font></b></span></td>

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http://forums.kayako.com/showthread.php?t=5178