3.00.80 = Gold?

GonzaloGil · **3.00.80 = Gold? -** 16-04-2006, 03:31 PM

Based on the thread going around that says 3.00.80 might become gold, i whent over to download the build. To my surprise my support period is expired. I purchased the software back when the "gold" version was announced, the one that was released with tons of bugs which are still being fixed today.

I dont think since i bought the software i ever got a release that was bug free. (Currently running 3.00.28) and live chats are still encrypted, even though this build was supposed to correct that.

Being a software developer I know how hard it is to have a 100% bug free system, so i wont critize the kayako team for this, however, why should i pay more to keep downloading betas of the product? I don't want to the new features, i want the plain old 3.0, with its bugs fixed, and i dont want to have to keep paying to be able to download betas.

16-04-2006, 03:38 PM

it may become gold after the current beta testing currently going on. But still there is so many features bugs are gonna be a while to fix.

Adam12 · 18-04-2006, 03:02 AM

You should submit a ticket to Kayako...

tomaz · 18-04-2006, 07:58 AM

Quote:

Originally Posted by Neil-UKWSD

04-14-2006, 08:55 PM
Hi,

I do not see this being marked as stable today, the issues that cropped up have yet to be fixed and the fixes posted to CVS. Unless Varun is still working on the fixes and doing thorough testing as he goes and pushes a build with the fixes marked as stable later.

Quote:

Originally Posted by Adam12

You should submit a ticket to Kayako...

I don't think it would be useful most of the bugs have been already submitted and still pending. See http://bugs.kayako.net/.

mblendinger · 20-04-2006, 03:26 PM

Quote:

Originally Posted by GonzaloGil

Based on the thread going around that says 3.00.80 might become gold, i whent over to download the build. To my surprise my support period is expired. I purchased the software back when the "gold" version was announced, the one that was released with tons of bugs which are still being fixed today.

I dont think since i bought the software i ever got a release that was bug free. (Currently running 3.00.28) and live chats are still encrypted, even though this build was supposed to correct that.

Being a software developer I know how hard it is to have a 100% bug free system, so i wont critize the kayako team for this, however, why should i pay more to keep downloading betas of the product? I don't want to the new features, i want the plain old 3.0, with its bugs fixed, and i dont want to have to keep paying to be able to download betas.

Exactly same situation here.
At least I've downloaded the .32 before the support period was expired! but it have lot of bugs, so I buy a beta at release price.

Neil-UKWSD · 20-04-2006, 11:58 PM

3.00.80 Stable has been released.

mblendinger · 21-04-2006, 12:46 AM

Quote:

Originally Posted by Neil-UKWSD

3.00.80 Stable has been released.

yes but I can't download it because my support license has expired.
so, as we say, we have payed a product but get only a beta soft.

now we need to pay again the support period? why ? I don't want support, just the stable release. And if i pay I doubt we get a final release in the following 6 months.

Version: 3.00.80 (STABLE) - 20 Apr 2006 11:02 PM
No Files Available for Download

***Varun Shoor*** · 21-04-2006, 12:48 AM

Let me reitterate, v3 has been out of beta since v3.00.28 thats since December. This has been announced on forums multiple times and there have been numerous revisions since then.

Please check the forum history for more info.

Regards,

Varun Shoor

mblendinger · 21-04-2006, 12:52 AM

Quote:

Originally Posted by Varun [K]

Let me reitterate, v3 has been out of beta since v3.00.28 thats since December. This has been announced on forums multiple times and there have been numerous revisions since then.

Please check the forum history for more info.

Regards,

Varun Shoor

Ok, Is not a beta, nor a Final Release Bugs free.

Just curious, but, truly I can't get the installer of 3.00.80 if I not pay for an additional 6 months support(?) period ?

thanks in advance for your comments

***Varun Shoor*** · 21-04-2006, 12:54 AM

Hi,
There is ABSOLUTELY no such thing as bug free software. The thing you should look at is the time taken to resolve any bugs depending upon priority and to be honest we arent that bad at it

Thats correct, If your support and upgrades have expired it means you cant upgrade unless you pay.

Regards,

Varun Shoor

mblendinger · 21-04-2006, 01:02 AM

Quote:

Originally Posted by Varun [K]

Hi,
There is ABSOLUTELY no such thing as bug free software. The thing you should look at is the time taken to resolve any bugs depending upon priority and to be honest we arent that bad at it

Thats correct, If your support and upgrades have expired it means you cant upgrade unless you pay.

Regards,

Varun Shoor

Ok no bugs free, but at least something with not so many bugs and lack oif functionalitys. Don't offend, I'm not angry with kayako, just a little "frustrated" because I think the next release from .32 will be a little sooner.

Based on this experience, I will try to live with my NOT-BETA-BUT-NOT-FINAL-BUT-WITH-SOME-BUGS and when you released the v3.1 or something with all the functionality and working ok, I will pay the access to download the software bug-fixes of the package I bought.

I think if you offer a software you must give for free the bugfixes, but you know, is your company

See you on 2007/2008, thanks for your time, and have a nice day (or a least a better day than me)

***Varun Shoor*** · 21-04-2006, 01:04 AM

Quote:

See you on 2007/2008, thanks for your time, and have a nice day (or a least a better day than me)

It will be much sooner than that

Regards,

Varun Shoor

mblendinger · 21-04-2006, 01:04 AM

"There is ABSOLUTELY no such thing as bug free software."

nice attitude

Neil-UKWSD · 21-04-2006, 01:09 AM

Very true though.

**bear** · 21-04-2006, 01:40 AM

Quote:

Originally Posted by mblendinger

"There is ABSOLUTELY no such thing as bug free software."

nice attitude

Honesty? I agree...nice attitude. I'd rather have truth any day.

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chrisbuk112 Guest Posts: n/a	16-04-2006, 03:38 PM it may become gold after the current beta testing currently going on. But still there is so many features bugs are gonna be a while to fix.

Adam12 Offline Member Posts: 91 Join Date: Sep 2005 Location: Los Angeles, CA, USA	18-04-2006, 03:02 AM You should submit a ticket to Kayako... === www.eastsolid.com <-- The hosts host. Shared Hosting, Reseller Hosting, Dedicated Server Hosting, Backup Services and Server Management. Now with Enterprise Hosting (No more then 20 accounts per server!)

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	20-04-2006, 11:58 PM 3.00.80 Stable has been released. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

mblendinger Offline Member Posts: 109 Join Date: Jan 2006 Location: Argentina	21-04-2006, 01:04 AM "There is ABSOLUTELY no such thing as bug free software." nice attitude WizHosting.com alojamiento web en español \| web hosting

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	21-04-2006, 01:09 AM Very true though. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk