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albunix Offline
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3.04.10 version and possibility of having users alter their registration email - 02-12-2008, 02:41 AM

Hello,

we run version 3.04.10.

We're aware that's not the latest version, but we have had no reason to upgrade, as all is running fine.

I'd like to know if later versions offer the ability for the users to alter their registered email address?

We have attempted to find this option under the 3.04.10 version but have been unable to.

Thanks.
   
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supportskins Offline
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02-12-2008, 10:41 AM

No, they need to request the helpdesk staff to make the changes for them.



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albunix Offline
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02-12-2008, 01:59 PM

Greetings Supportskins,

thanks for the reply. Did you mean that helpdesk staff can do this via the GUI, or it needs to be followed through via backend Mysql manipulation?

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craigbrass Offline
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02-12-2008, 02:31 PM

They can do it through Staff CP -> Users -> Manage Users. They must delete an existing email address and add a new one.


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albunix Offline
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02-12-2008, 02:54 PM

craigbrass,

thanks for your reply.

I am not noting a 'Users' tab. All that's visible is

Manage Staff | Manage Teams | Insert Staff | Insert Team | Mass Mail

Seems 3.04.10 does not include such functionality.

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craigbrass Offline
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02-12-2008, 04:09 PM

Your in the admin cp. Look in the top right corner of that and find the "Staff CP" link.


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albunix Offline
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02-12-2008, 04:24 PM

craigbrass,

yes, you're right. I did find it.

Thank you very much
   
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craigbrass Offline
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02-12-2008, 05:46 PM

Glad I could help.


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John Haugeland Online
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02-12-2008, 07:52 PM

Quote:
Originally Posted by albunix View Post
We're aware that's not the latest version, but we have had no reason to upgrade, as all is running fine.
There are half a dozen serious security patches as well as more than 500 bugfixes (three of which cover loss-of-data scenarios) since that build, which is more than two years old. One of those security patches, which was placed in January 2007, covers a defect known to be exploited by at least one automated rootkit.

It is very important that you upgrade.


John Haugeland (john.haugeland ]at[ kayako.com)
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