3.04.21 CVS issues - Kayako

NC Software · **3.04.21 CVS issues -** 04-11-2006, 05:14 PM

I updated to 3.04.21 CVS (then regressed back to 3.04.10 CVS) and noticed the e-mails received from a staff reply were screwed up big time in Outlook 2003. Looks like it's related to the <br> issue. The line breaks were missing, jumbling up all the content of the staff reply.

Racked Hosting · 04-11-2006, 05:59 PM

I confirm the issue.. NCSoftware, what's the best way to downgrade?

NC Software · 04-11-2006, 06:05 PM

I would have just switched to text e-mails and tried that first, but I noticed they appended some test such as --------------------------kayakotest which made this unusable for me. I reverted the templates, so it wasn't that!

As for the regress, I did a backup of my DB prior to the upgrade, and also a backup of the files (html, etc.). I copied the files back and restored the DB as I couldn't pair the old files with the new DB version. Hopefully you have the backups.

Racked Hosting · 04-11-2006, 06:17 PM

No, I don't have any immediate backup(know I know!!)

This is the first time an upgrade caused issues.

Well, nothing much, I always backup the old files. Just reverted to the old files and ran the upgrade script again to update the DB. I wish it wasn't weekend, Kayako developers are N/A.

arteryplanet · 05-11-2006, 03:31 PM

Is not something new, check:

html <br> in each line when the user send an email

Racked Hosting · 01:25 PM

EDIT: The bug still seems to exist. Let's wait for the next version when the fix the extra <br/> bug as well.

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NC Software Offline Member Posts: 466 Join Date: Dec 2005 Location: Sitting	3.04.21 CVS issues - 04-11-2006, 05:14 PM I updated to 3.04.21 CVS (then regressed back to 3.04.10 CVS) and noticed the e-mails received from a staff reply were screwed up big time in Outlook 2003. Looks like it's related to the <br> issue. The line breaks were missing, jumbling up all the content of the staff reply. Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

Racked Hosting Offline Member Posts: 345 Join Date: Mar 2006 Location: Manipal	04-11-2006, 05:59 PM I confirm the issue.. NCSoftware, what's the best way to downgrade? Swaroop Hegde Director, Racked Hosting LLC

Racked Hosting Offline Member Posts: 345 Join Date: Mar 2006 Location: Manipal	04-11-2006, 06:17 PM No, I don't have any immediate backup(know I know!!) This is the first time an upgrade caused issues. Well, nothing much, I always backup the old files. Just reverted to the old files and ran the upgrade script again to update the DB. I wish it wasn't weekend, Kayako developers are N/A. Swaroop Hegde Director, Racked Hosting LLC

arteryplanet Offline Member Posts: 69 Join Date: Aug 2003 Location: California	05-11-2006, 03:31 PM Is not something new, check: html <br> in each line when the user send an email ArteryPlanet.Net - Internet Solutions Experience the Difference.....Experience our Planet.

Racked Hosting Offline Member Posts: 345 Join Date: Mar 2006 Location: Manipal	07-11-2006, 07:12 AM EDIT: The bug still seems to exist. Let's wait for the next version when the fix the extra <br/> bug as well. Swaroop Hegde Director, Racked Hosting LLC Last edited by Racked Hosting; 09-11-2006 at 01:25 PM..