3.1 stable release: Chat does not work with Mac

kami · **3.1 stable release: Chat does not work with Mac -** 01-03-2007, 01:48 PM

Hi;

I have reported this a million times and have not heard any response. Today I see the 3.1 stable released and Mac chat is still not working.

Should we assume that Kayako does not support Mac for Live Chat?

Please someone from Kayako let us know what we should expect? The installation is on Windows 2003 and the latest stable release as of today: March 1, 2007.

Regards,
- Kami

Neil-UKWSD · 01-03-2007, 02:58 PM

Hi,

I have mentioned this to Varun ans he has asked if you would please log a ticket.

WireNine · 01-03-2007, 11:10 PM

Does it work on the CVS unstable version?

kami · 01-03-2007, 11:22 PM

I have not tested the CVS version but I assume since they just released the 3.1 STABLE after almost one year of development they are not going to fix something so obvious the next day!?

I have reported this issue over and over and over again.. but it seems like Kayako developers do not monitor this forum and this is for the users to simply get a false sense of security with reporting issues.

I have not yet had time to submit a ticket for this.. but I have many reports of this on this forum.

Regards,
- Kami

Trevor · 01-03-2007, 11:38 PM

I have spoken to varun about this and he said he is going to look into it. I will remind him tomorrow for you.

keliix06 · 02-03-2007, 09:33 AM

Quote:

Originally Posted by kami

I have not tested the CVS version but I assume since they just released the 3.1 STABLE after almost one year of development they are not going to fix something so obvious the next day!?

I have reported this issue over and over and over again.. but it seems like Kayako developers do not monitor this forum and this is for the users to simply get a false sense of security with reporting issues.

I have not yet had time to submit a ticket for this.. but I have many reports of this on this forum.

Regards,
- Kami

I feel for you, but it does plainly state (I added the bold)

Quote:

Kayako Community Forums (Non-Support)

If you don't submit a ticket there is no guarantee they will see it.

supportskins · 02-03-2007, 09:59 AM

Posting your issues in here is not absolutely a lost cause. Although this is a non-support forum, Kayako techs do check it time and again

ephost · 02-03-2007, 05:32 PM

What are the details on the MAC bug?

Is it that an end-user can't use the chat on certain MAC browsers? If so, do you know which ones do and don't work?

Or is it that you can get the WinApp installaed on a MAC Parallel for Windows?

Also, does anyone know if IE 7 works for the end-user (for chat) on the new 3.10 Stable?

Trevor · 02-03-2007, 08:08 PM

I can confirm there is not a bug . Everything appears to work and i have tested it with a mac. Varun also reported that its working fine.

Please make sure all your templates are updated and does not need reverting.

I have just tested with IE7 with no problems.

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Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	01-03-2007, 02:58 PM Hi, I have mentioned this to Varun ans he has asked if you would please log a ticket. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

WireNine Offline Member Posts: 86 Join Date: Feb 2006	01-03-2007, 11:10 PM Does it work on the CVS unstable version? Ali Khan – Founder and CEO, WireNine.com ╘WireNine ● Superior Hosting Solutions ● cPanel Shared and Reseller Web Hosting ● Cpanel/WHM ● RvSkins ● Fantastico de Luxe

Trevor Offline Member Posts: 35 Join Date: Nov 2006 Location: England, UK	01-03-2007, 11:38 PM I have spoken to varun about this and he said he is going to look into it. I will remind him tomorrow for you. Trevor Robinson Key4ce

supportskins Offline Senior Member Posts: 3,670 Join Date: Aug 2006 Location: Mumbai, India	02-03-2007, 09:59 AM Posting your issues in here is not absolutely a lost cause. Although this is a non-support forum, Kayako techs do check it time and again Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Trevor Offline Member Posts: 35 Join Date: Nov 2006 Location: England, UK	02-03-2007, 08:08 PM I can confirm there is not a bug . Everything appears to work and i have tested it with a mac. Varun also reported that its working fine. Please make sure all your templates are updated and does not need reverting. I have just tested with IE7 with no problems. Trevor Robinson Key4ce