3.10.02 Autoresponder not honoring Queue Override Name

[Nate]

I posted my ticket about this on the 26th of March and was notified today that our helpdesk was updated with the fixed file. Works fine now so yes, there really is a working fix for this.

Nate

Originally Posted by Elite

Is there really a working fix for this?

I have been waiting for over a month for Kayako to update my urgent ticket, yet I have heard nothing.

I was even told by Jamie Edwards (see thread) that this was supposed to be fixed right away.

Kayako: If you do have a patch for this, can you please update the various tickets we all have open with you? Something as fundamental as the ‘from name’ is crucial for all of us to have working!

[Elite]

My support ticket was updated earlier this morning.

The auto-responder now shows the proper from name and from email address, but the signature is still broken.

The signature I have setup (which works properly in staff replies) contains multiple lines. Yet, in the auto-responder it's all on one line, which looks very messy.

So, I don't think we're out of the woods yet!

I updated my ticket, but haven't heard anything back since...

[efisher]

For those of you waiting to hear back from Kayako, I'm posting the patched file that they sent me yesterday. You should just have to upload the attached file in modules/tickets folder and strip off the ".txt" extension of the file.

Hope this helps you all in the short term.

-Eric

[Jamie Edwards]

Hi Eric,

I am very sorry but I had to remove your attachment - you cannot publicly publish source code from your software download. It would mean anyone could have access to it, and it goes against your license.

Thank you for your intentions, though - but whoever wants the patch has to contact the support desk. They will receive it promptly, and if not then post your ticket ID here where I will chase it up.

Thanks,

[net24]

We have upgraded to the latest CVS to fix this bug but now instead of an autoreponder the sender receives a mailer error generated after the message is piped into esupport. The ticket appears in esupport but the sender receives an error message.

Is anyone having this problem with the latest build?

This is the error being generated by the mailer:

Apr 19 09:21:46 corporate sm-mta[58082]: l3ILLj3T058081: to="| /usr/local/www/apache22/data/esupport/cli/index.php", ctladdr=<service@registerdirect.co.nz> (26/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=33650, dsn=5.3.0, stat=unknown mailer error 255

Any ideas?

[Jamie Edwards]

This bug has been fixed.

Thanks,