3.11.00 STABLE announcement discussion thread - Page 3 - Kayako

craigbrass · 01-08-2007, 07:06 PM

I would agree with you there, it should of been high up on the announcement.

jpuff · 01-08-2007, 07:08 PM

Quote:

Originally Posted by jpuff

BUGFIX: Owner Drop Down Sort

Do I have to revert anything? This still shows up ordered in which staff were entered into the tool.

Thanks

I would like to get this situated before upgrading, which I would like to do very soon.

Ryan Lederman · 02-08-2007, 07:09 AM

Quote:

Originally Posted by jpuff

I would like to get this situated before upgrading, which I would like to do very soon.

Hi jpuff. The bug you are referencing, (http://bugs.kayako.com/index.php?cmd=view&id=11) has already been fixed in the 3.11.00 release. You may need to revert your templates in order to fix it.

mhunt · 02-08-2007, 09:47 AM

Ryan, I've upgraded to 3.11.00 and the staff sort fix doesn't look to be resolved. What am I missing?

Mark

Sheep · 02-08-2007, 10:18 AM

As jamie said, you should revert your templates (the ones marked in red)

richm · 02-08-2007, 03:34 PM

Hi Jamie,

Congrats on the new stable build! Haven't had much of a chance to test it yet, but looking forward to it.

I'd like to put my 2 cents in here, before Kayako dives headlong into v4, could we please (please?) have client side ticket search integrated into the product?

I know there is a mod for this, but it just seems to me to be such a core feature (currently not available,) that I would hate to think we'll have to wait for v4 to have this feature be a part of the product)

Our clients generate a lot of long running tickets (custom development etc.) and when I first opened esupport up to them (prior to the mod) the first thing they said was "we love it!, the second thing was "what do you mean I can't search for a ticket!"

I'm trying to get them to use the web portal as much as possible (not easy when everyone just likes to fire off emails!) and search would entice them a bit more.

Regards,

Rich

Solvent LLC · 02-08-2007, 05:03 PM

rich that is a fantastic idea. I would also like to see the search capabilities on the staff side enhanced. Do we really need 3 separate "search" boxes? I would like the search to be a bit more flexible and allow searching for ticket creator/replier, email address, ticket#, ticket subject, or ticket contents all from a single search box. I often don't know exactly where the info is-- that's the point of search isnt it?

also, I think the behavior of the search results should be such that if there are 0 results found, it doesnt show any tickets-- as it is now, you get 0 results and kayako shows you "all" tickets. A little unexpected imo.

mhunt · 02-08-2007, 06:47 PM

Thanks Sheep.....my templates are already updated and cache deleted, however, not sure what the client templates have to do with this fix Bug#11.

I assumed this fix was in the staff interface where the ticket owner drop-down lists show entries in creation order and staff alphabetical.

Or have I read this fix incorrectly? Can you advise?

Mark

craigbrass · 02-08-2007, 07:39 PM

I totally agree with the client side search. I submit a good few tickets to my datacenter and it would be handy if I could search through those at times (they use Kayako btw).

ziaka · 02-08-2007, 11:13 PM

I did the upgrade now no one can login. Even when the password is resent it still does not work. Please fix this ASAP.

It does work when a new users signs up.

ziaka · 02-08-2007, 11:16 PM

It is not working with Firefox 2.0.0.6, it does work on Internet Explorer after further testing.

**Jamie Edwards** · 02-08-2007, 11:32 PM

Please ask your clients to clear their cookies (or the cookie for your site) and then try. Please report back what happens.

ziaka · 02-08-2007, 11:40 PM

That worked. Is there any solution to this besides having clients clear their cookies? I'm not sure how I can pass that information on to them when they cant open a ticket, because they cant login.

**Jamie Edwards** · 02-08-2007, 11:47 PM

Hi Ziaka,

A security improvement was made where raw passwords were not stored in cookies, and instead a hashed value of the password is stored.

I will consult with a developer tomorrow to see if he can modify the software so that it evaluates the password, if it is too short (the hashed passwords are always 32 chars long) then delete the cookie.

richm · 03-08-2007, 01:45 AM

Quote:

Originally Posted by Solvent LLC

<<snip>>
also, I think the behavior of the search results should be such that if there are 0 results found, it doesnt show any tickets-- as it is now, you get 0 results and kayako shows you "all" tickets. A little unexpected imo.

I thought that bug was supposed to be fixed in the latest stable that just came out, but a quick check in my test install indicates it's not.

I hate that bug! Whenever I'm training staff and have to explain that the search can return totally bogus results there are always lots of

Rich

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craigbrass Offline Senior Member Posts: 5,920 Join Date: Jun 2005 Location: Cumbria, UK	01-08-2007, 07:06 PM I would agree with you there, it should of been high up on the announcement. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

mhunt Offline Member Posts: 42 Join Date: May 2005	02-08-2007, 09:47 AM Ryan, I've upgraded to 3.11.00 and the staff sort fix doesn't look to be resolved. What am I missing? Mark

Sheep Offline Member Posts: 350 Join Date: Feb 2007 Location: Lyon, France	02-08-2007, 10:18 AM As jamie said, you should revert your templates (the ones marked in red) Antoine "Sheep" BERMON -- Lurking around there --

mhunt Offline Member Posts: 42 Join Date: May 2005	02-08-2007, 06:47 PM Thanks Sheep.....my templates are already updated and cache deleted, however, not sure what the client templates have to do with this fix Bug#11. I assumed this fix was in the staff interface where the ticket owner drop-down lists show entries in creation order and staff alphabetical. Or have I read this fix incorrectly? Can you advise? Mark

craigbrass Offline Senior Member Posts: 5,920 Join Date: Jun 2005 Location: Cumbria, UK	02-08-2007, 07:39 PM I totally agree with the client side search. I submit a good few tickets to my datacenter and it would be handy if I could search through those at times (they use Kayako btw). Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

ziaka Offline Member Posts: 45 Join Date: Oct 2006	02-08-2007, 11:13 PM I did the upgrade now no one can login. Even when the password is resent it still does not work. Please fix this ASAP. It does work when a new users signs up.

ziaka Offline Member Posts: 45 Join Date: Oct 2006	02-08-2007, 11:16 PM It is not working with Firefox 2.0.0.6, it does work on Internet Explorer after further testing.

ziaka Offline Member Posts: 45 Join Date: Oct 2006	02-08-2007, 11:40 PM That worked. Is there any solution to this besides having clients clear their cookies? I'm not sure how I can pass that information on to them when they cant open a ticket, because they cant login.