3.11.00 STABLE announcement discussion thread - Page 4 - Kayako

Brent · 03-08-2007, 02:16 AM

So am I to assume that if we are running any version previous to 11 that RAW passwords are stored in the cookie and not encrypted?

craigbrass · 03-08-2007, 09:44 AM

Yea, I think that is the case brentwic.

mopa · 03-08-2007, 11:40 AM

Is it only on my version that save & reload does not work?

When editing a template and choosing save & reload - the site reloads fine but it does not save the changes.
The normal SAVE-button saves fine though.

jpuff · 03-08-2007, 01:23 PM

I've restored my templates and rebuilt my cache and the owner's box is still not being sorted.

**Jamie Edwards** · 03-08-2007, 01:40 PM

Quote:

Originally Posted by jpuff

I've restored my templates and rebuilt my cache and the owner's box is still not being sorted.

Hi jpuff,

Please submit a ticket to support about this (Get Support in your member's area) - I cannot duplicate this here.

jpuff · 03-08-2007, 07:35 PM

This is the reply I received,

Hi,

Please you have to sort the staff from Admin CP >>Staff >>Mange staff >>Full Name. If still face the problem feel free to ask anything else we can help you with.

I sorted the staff using this too, clear the cached, checked the templates and still the same. Does anyone have any suggestions?

**Jamie Edwards** · 03-08-2007, 07:51 PM

jpuff,

I know it sounds trivial, but can you make doubly sure that all your files have been replaced with those in the 3.11.00 package and report back?

mhunt · 03-08-2007, 10:04 PM

Jamie,

I am having the same issues as jpuff. Have a full clean files install, reset all templates, cleared cache....but still no luck, i.e. staff listed in creation order in drop-downs and not alphabetical.

As per jpuff's comments....is there anything else to try?

Mark

**Jamie Edwards** · 03-08-2007, 10:18 PM

Hi mhunt,

Ok I will consult with a developer and get back to you on this.

mopa · 06-08-2007, 09:07 AM

In the Downloads - under manage category I am not able to delete a category as when I press the delete link - nothing happens due to an "error on page":
Line 281
Char: 58
Error: Unterminated string constant
Code: 0
Url: index.php?_=downloads?_a=managecategories

Is there any way to fix this?

Benji · 06-08-2007, 10:17 AM

Hi Jamie,

Just to let you know we have upgraded but the owner box is not sorted. Done everything suggested on this forum and it still won't work.

Giray · **Status change problem -** 06-08-2007, 02:52 PM

Upgraded to 3.11.00 stable.
Does anyone else have 'status change' issues. Upon staff reply, our status now falls back to default. Note that my personal option is set to "Unspecified" so that's not the issue.

craigbrass · 06-08-2007, 03:07 PM

I think this is another teething issue that will be fixed when the next update is made in a few days.

NC Software · 06-08-2007, 03:51 PM

Quote:

Originally Posted by mopa

In the Downloads - under manage category I am not able to delete a category as when I press the delete link - nothing happens due to an "error on page":
Line 281
Char: 58
Error: Unterminated string constant
Code: 0
Url: index.php?_=downloads?_a=managecategories

Is there any way to fix this?

This is why software companies should "eat your own dog food" (use your own software) PRIOR to release. The fact Kayako uses an old version of SupportSuite themselves is a huge failure in that they won't be aware of issues as they don't even use what they sell. Once again, Kayako is lucky, they have the ultimate role model - vBulletin. You'll see a new version of vBulletin running before it is released, they use it themselves BEFORE they push it out for production. They show their confidence, they can test the quality, they simply do it right. Kayako simply does it wrong time after time after time, they simply do NOT LISTEN! They have no commitment to quality, security, or customer satisfaction!

craigbrass · 06-08-2007, 03:56 PM

Jamie explained this in another thread. Because of the fact that a check needs to be done to make sure the user has an active support contract, this modification has to be implemeneted EVERY time they upgrade. Because of this they don't often upgrade.

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Brent Offline Member Posts: 121 Join Date: May 2006	03-08-2007, 02:16 AM So am I to assume that if we are running any version previous to 11 that RAW passwords are stored in the cookie and not encrypted? KillerSurf Internet Services www.killersurf.net

craigbrass Offline Senior Member Posts: 5,918 Join Date: Jun 2005 Location: Cumbria, UK	03-08-2007, 09:44 AM Yea, I think that is the case brentwic. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

mopa Offline Member Posts: 146 Join Date: May 2007 Location: Denmark	03-08-2007, 11:40 AM Is it only on my version that save & reload does not work? When editing a template and choosing save & reload - the site reloads fine but it does not save the changes. The normal SAVE-button saves fine though.

jpuff Offline Member Posts: 78 Join Date: Aug 2006	03-08-2007, 01:23 PM I've restored my templates and rebuilt my cache and the owner's box is still not being sorted.

jpuff Offline Member Posts: 78 Join Date: Aug 2006	03-08-2007, 07:35 PM This is the reply I received, Hi, Please you have to sort the staff from Admin CP >>Staff >>Mange staff >>Full Name. If still face the problem feel free to ask anything else we can help you with. I sorted the staff using this too, clear the cached, checked the templates and still the same. Does anyone have any suggestions?

mhunt Offline Member Posts: 42 Join Date: May 2005	03-08-2007, 10:04 PM Jamie, I am having the same issues as jpuff. Have a full clean files install, reset all templates, cleared cache....but still no luck, i.e. staff listed in creation order in drop-downs and not alphabetical. As per jpuff's comments....is there anything else to try? Mark

mopa Offline Member Posts: 146 Join Date: May 2007 Location: Denmark	06-08-2007, 09:07 AM In the Downloads - under manage category I am not able to delete a category as when I press the delete link - nothing happens due to an "error on page": Line 281 Char: 58 Error: Unterminated string constant Code: 0 Url: index.php?_=downloads?_a=managecategories Is there any way to fix this?

Benji Offline New Member Posts: 14 Join Date: Jun 2006	06-08-2007, 10:17 AM Hi Jamie, Just to let you know we have upgraded but the owner box is not sorted. Done everything suggested on this forum and it still won't work.

craigbrass Offline Senior Member Posts: 5,918 Join Date: Jun 2005 Location: Cumbria, UK	06-08-2007, 03:07 PM I think this is another teething issue that will be fixed when the next update is made in a few days. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,918 Join Date: Jun 2005 Location: Cumbria, UK	06-08-2007, 03:56 PM Jamie explained this in another thread. Because of the fact that a check needs to be done to make sure the user has an active support contract, this modification has to be implemeneted EVERY time they upgrade. Because of this they don't often upgrade. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger