3.11.00 STABLE announcement discussion thread - Page 6 - Kayako

craigbrass · 08-08-2007, 10:30 AM

Hopefully Jamie will look into getting this made into company policy when he gets online. It would make perfect sense and stop issues like this happening.

**Jamie Edwards** · 08-08-2007, 01:11 PM

The testers are meant to be continually testing CVS versions of the software, but we now know this is not the case so measures will be taken in this respect.

craigbrass · 08-08-2007, 01:13 PM

Oh? I was never told that and was under the impression we were only supposed to be testing the versions that were released in the testers board.

jpuff · 13-08-2007, 01:52 PM

Quote:

Originally Posted by jpuff

This is the reply I received,

Hi,

Please you have to sort the staff from Admin CP >>Staff >>Mange staff >>Full Name. If still face the problem feel free to ask anything else we can help you with.

I sorted the staff using this too, clear the cached, checked the templates and still the same. Does anyone have any suggestions?

Does 3.11.01 fix this?

NC Software · 15-08-2007, 01:03 PM

Back to the old AJAX drop down list issue...

When changing a department the status drop changes based on the department, and we know there is a severe bug in this system as reported. However, I noticed this system of dynamically updating the status drop down is not consistent, for example, if you are in the main ticket listing and click the checkbox to modify a ticket from this view, the ajax system is NOT implemented in this view. I can set a department specific status to another department which should not be allowed. For example I have Department X which has a custom status "processing" but I can apply this status to Department Y as well, which will result in a problem with the ticket. So again, the AJAX system was not applied consistently to all areas where departments and status drop downs exist.

Siora · 15-08-2007, 01:09 PM

Why is it that when I change departments my status drop down list does not update? The dynamic aspect does not work at all for me.

jreed · 17-08-2007, 08:25 PM

Quote:

Originally Posted by mopa

Is it only on my version that save & reload does not work?

When editing a template and choosing save & reload - the site reloads fine but it does not save the changes.
The normal SAVE-button saves fine though.

I'm experiencing the same problem. Save & Reload does not save.

craigbrass · 17-08-2007, 08:28 PM

On 3.11.00 or 3.11.01?

Ryan Lederman · 17-08-2007, 08:50 PM

Hi. Known bug; expect a fix in 3.11.02

mopa · 20-08-2007, 08:12 AM

Quote:

Originally Posted by jreed

I'm experiencing the same problem. Save & Reload does not save.

I have fixed this by editing locale\en-us\templates.php. Find the below and change from:

'saveandreload' => 'Save & Reload',
to:
'saveandreload' => 'Save & Reload',

craigbrass · 20-08-2007, 10:18 AM

Thanks for sharing that fix mopa. It will help people work around it before .02 is released.

jpuff · 07-09-2007, 07:29 PM

I just upgraded to 3.11.01 STABLE and my owner's box is still not sorting. Anymore thoughts?

jpuff · 14-09-2007, 06:27 PM

I put a ticket in for this weeks ago and still nothing. Has anyone find a solution to the owner's box being sorted? This is holding back my upgrade.

Thanks.

**Jamie Edwards** · 14-09-2007, 06:41 PM

jpuff,

What is your ticket ID?

jpuff · 14-09-2007, 09:04 PM

Hi Jamie,

KRJ-399240

Thanks.

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craigbrass Offline Senior Member Posts: 5,920 Join Date: Jun 2005 Location: Cumbria, UK	08-08-2007, 10:30 AM Hopefully Jamie will look into getting this made into company policy when he gets online. It would make perfect sense and stop issues like this happening. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,920 Join Date: Jun 2005 Location: Cumbria, UK	08-08-2007, 01:13 PM Oh? I was never told that and was under the impression we were only supposed to be testing the versions that were released in the testers board. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	15-08-2007, 01:09 PM Why is it that when I change departments my status drop down list does not update? The dynamic aspect does not work at all for me. Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,920 Join Date: Jun 2005 Location: Cumbria, UK	17-08-2007, 08:28 PM On 3.11.00 or 3.11.01? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Ryan Lederman Offline Chief Operating Officer Posts: 821 Join Date: May 2005 Location: Boise, Idaho	17-08-2007, 08:50 PM Hi. Known bug; expect a fix in 3.11.02 Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

craigbrass Offline Senior Member Posts: 5,920 Join Date: Jun 2005 Location: Cumbria, UK	20-08-2007, 10:18 AM Thanks for sharing that fix mopa. It will help people work around it before .02 is released. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jpuff Offline Member Posts: 78 Join Date: Aug 2006	07-09-2007, 07:29 PM I just upgraded to 3.11.01 STABLE and my owner's box is still not sorting. Anymore thoughts?

jpuff Offline Member Posts: 78 Join Date: Aug 2006	14-09-2007, 06:27 PM I put a ticket in for this weeks ago and still nothing. Has anyone find a solution to the owner's box being sorted? This is holding back my upgrade. Thanks.

jpuff Offline Member Posts: 78 Join Date: Aug 2006	14-09-2007, 09:04 PM Hi Jamie, KRJ-399240 Thanks.