3.11.02 CVS: New live chat code

[Jamie Edwards]

We have implemented new code to catch silent-fail errors that were causing random drops and disconnects on some people's installations.

We would be grateful if you could provide feedback in this thread after testing this.

[rapidhost]

Jamie,
I have been advised that this bugfix would solve our LiveSupport problem. However, it still does not work. I have notified via our support ticket, but thought I should update this forum thread also.

[Jamie Edwards]

Hi rapidhost,

What was your problem? Silent / random chat drops?

[rapidhost]

Hi Jamie,
The Livechat consistenly fails, not being able to "connect". To explain more clearly;

1. Client clicks on "Live Support Online"
2. Staff App indicates a new chat request
3. Staff accepts the chat request, at the SAME time, the clients' browser popup displays a page error symbol;

-------------snip---------------
Line: 234
Char: 4
Error: Syntax error
Code: 0
URL: http://mysupportcentreurl.co.uk/visi...7dd803b2dbbea6
-------------snip---------------

And the livesupport session never 'connects'.
Thanks for taking a look Jamie!

[rapidhost]

Jamie,
This issue was resolved after reverting the livesupport templates! And all now works. Thanks for your hard work on the bugfix.
Regards

[Raghav Arora]

This issue is resolved now. The upgrade to the latest build and templates restore fixed the problem.

Regards,

Raghav Arora