3.11.02 CVS problems - Kayako

RyanW · 08:59 AM

I seem to be experiencing issues with LiveResponse after upgrading to 3.11.02 CVS. I can no longer see tracked users, even though I can take chat requests. This was not the case with 3.11.01. I was told to upgrade due to chat sessions dropping for about 90% of our visitors.

I made sure to install the LiveResponse version that came with 3.11.02 as well.

For the LiveResponse issue, I was told to contact *snipped*. I sent him two emails over two days and never got a response.

craigbrass · 09-02-2008, 08:44 AM

Try http://hotfix.kayako.com/download/lr...4-UNSTABLE.exe

**Jamie Edwards** · 09-02-2008, 11:51 AM

I have split these posts from the other thread.

RyanW · 10-02-2008, 09:33 PM

Quote:

Originally Posted by craigbrass

Try http://hotfix.kayako.com/download/lr...4-UNSTABLE.exe

Thanks for the tip craigbrass, but unfortunately this did not resolve the issue after uninstalling the older LiveResponse (yes I made sure it was a 100% uninstall - removed folders and everything).

Any other ideas Kayako staff? We have thousands of visitors in need of help and we can't use Kayako until this is taken care of. Yes, we're a paying customer.

craigbrass · 11-02-2008, 09:23 AM

I suggest you submit a ticket (http://members.kayako.net -> "Get Support") so this can be looked into.

RyanW · 12-02-2008, 12:52 AM

HAHA!!!

That's laughable! I've already done that craigbrass! That's why I'm here in the forums! Apparently, I'm annoying the Kayako team so much that they resort to having me send out emails to people that don't reply to them, simply because they don't have the answer!

So I'm here in the forums because I'm willing to bet the Kayako community can help me faster. Ironic that a company that peddles a CRM system has problems with CRM!?!?

RyanW · 12-02-2008, 01:05 AM

Well in all fairness...Someone has replied to my ticket (with a response that I've gotten by 3 other people - but still). We'll see how it goes.

craigbrass · 12-02-2008, 08:48 AM

Post the ticket ID here if you like. Jamie will be able to chase it up.

**Jamie Edwards** · 12-02-2008, 08:59 AM

Hi Ryan,

Quote:

Originally Posted by RyanW

For the LiveResponse issue, I was told to contact *snipped*. I sent him two emails over two days and never got a response.

Please resend the e-mail to ryan.lederman><kayako.com. You can also post your ticket ID here and I will follow it up for you.

RyanW · 20-02-2008, 06:37 AM

I'd like to thank Ryan L. for getting us up and running again!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
3.11.02 CVS: New live chat code	Jamie Edwards	SupportSuite, eSupport and LiveResponse	5	30-01-2008 01:40 PM

craigbrass Offline Senior Member Posts: 5,916 Join Date: Jun 2005 Location: Cumbria, UK	09-02-2008, 08:44 AM Try http://hotfix.kayako.com/download/lr...4-UNSTABLE.exe Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,916 Join Date: Jun 2005 Location: Cumbria, UK	11-02-2008, 09:23 AM I suggest you submit a ticket (http://members.kayako.net -> "Get Support") so this can be looked into. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

RyanW Offline New Member Posts: 5 Join Date: Feb 2008	12-02-2008, 01:05 AM Well in all fairness...Someone has replied to my ticket (with a response that I've gotten by 3 other people - but still). We'll see how it goes.

craigbrass Offline Senior Member Posts: 5,916 Join Date: Jun 2005 Location: Cumbria, UK	12-02-2008, 08:48 AM Post the ticket ID here if you like. Jamie will be able to chase it up. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

RyanW Offline New Member Posts: 5 Join Date: Feb 2008	20-02-2008, 06:37 AM I'd like to thank Ryan L. for getting us up and running again!