3.30.00 Progress (3.20.03 got renamed)

**Jamie Edwards** · **3.30.00 Progress (3.20.03 got renamed) -** 19-04-2008, 10:58 AM

We are approximately two thirds of the way through the 3.20.03 roadmap (we keep adding to it, so do not be surprised if we seem to continue to teeter upon certain milestones).

You can track the progress of development here:
Kayako Bug Tracker - Roadmaps

Please continue to report bugs to the bug tracker. Urgent bugs will (if we possibly can) be attended to in 3.20.03.

jnet · 19-04-2008, 11:41 AM

Before it was

Progress:68% (73 out of 107 issues resolved)

Now it is

Progress:66% (73 out of 110 issues resolved)

I am desperately looking at the percentage....

craigbrass · 19-04-2008, 05:20 PM

Considering how slow development was moving after Mahesh left, it is pretty impressive how fast it is going now.

Joe Jordan · 22-04-2008, 03:50 AM

Just want to comment on how happy I am to see Kayako progress in the last 6-12 months. Progress reports, documentation, etc. It's nice to see, and quite an improvement from the past.

**Jamie Edwards** · 22-04-2008, 10:13 AM

Hi Joe,

Thank you for you comments, they're very much appreciated.

jaigupta · 22-04-2008, 11:10 AM

It is great to see kayako moving

GoneShootin · 11:53 AM

Please tell me that force-ticket-contents is being implemented as part of the roadmap. I'd be heralded as a hero in my company if that was the case

This would be nice - Parser mail alert

Also - Read Receipts!

**Jamie Edwards** · 20-05-2008, 11:59 AM

Hi GoneShootin,

If it is a bug - it might be; you will need to check the 3.20.03 roadmap. If it is a feature request, then no - I am afraid not.

Ryan Lederman · 28-05-2008, 11:38 PM

88% (114 out of 129 issues resolved)

craigbrass · 29-05-2008, 09:20 AM

Looking good

***John Haugeland*** · 10-06-2008, 07:33 PM

90% (127 out of 141 issues resolved)

craigbrass · 10-06-2008, 07:35 PM

Lookin good John. I take it a release is planned in the next month max based on that?

***John Haugeland*** · **Answers -** 10-06-2008, 07:51 PM

Quote:

Originally Posted by GoneShootin

Please tell me that force-ticket-contents is being implemented as part of the roadmap. I'd be heralded as a hero in my company if that was the case

It wasn't in the bug tracker at all, so it couldn't be in the roadmap. I've added it as a feature request (bug 624) to an unscheduled version:

Kayako Bug Tracker - Viewing Issue #624 - Request configuration to cause inability to close ticket without response

Quote:

Originally Posted by GoneShootin

This would be nice - Parser mail alert

Jamie already told you that this would not be occurring in 3, and is being considered for 4.

Quote:

Originally Posted by GoneShootin

Also - Read Receipts!

This would be a seriously complex change. I've filed it as a feature request, but I don't expect it to occur in version 3.*; it would be a huge engineering task.

Filed as feature request 625.
Kayako Bug Tracker - Viewing Issue #625 - Parser support for ticket read receipts

***John Haugeland*** · **No. -** 12-06-2008, 10:39 PM

Quote:

Originally Posted by craigbrass

Lookin good John. I take it a release is planned in the next month max based on that?

Craig, you know we don't make release date estimations.

craigbrass · 13-06-2008, 08:27 AM

I realise generally you don't but with the bug tracker roadmap at 90% complete....

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jnet Offline Member Posts: 474 Join Date: Mar 2008 SupportSuite Owned License	19-04-2008, 11:41 AM Before it was Progress:68% (73 out of 107 issues resolved) Now it is Progress:66% (73 out of 110 issues resolved) I am desperately looking at the percentage....

craigbrass Offline Senior Member Posts: 5,063 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	19-04-2008, 05:20 PM Considering how slow development was moving after Mahesh left, it is pretty impressive how fast it is going now. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Joe Jordan Offline New Member Posts: 10 Join Date: May 2006	22-04-2008, 03:50 AM Just want to comment on how happy I am to see Kayako progress in the last 6-12 months. Progress reports, documentation, etc. It's nice to see, and quite an improvement from the past.

jaigupta Offline Member Posts: 74 Join Date: Apr 2008 SupportSuite Owned License	22-04-2008, 11:10 AM It is great to see kayako moving

GoneShootin Offline Member Posts: 93 Join Date: Jan 2008 SupportSuite Owned License	20-05-2008, 11:43 AM Please tell me that force-ticket-contents is being implemented as part of the roadmap. I'd be heralded as a hero in my company if that was the case This would be nice - Parser mail alert Also - Read Receipts! http://img251.imageshack.us/img251/4743/realmenrm7.gif Last edited by GoneShootin : 20-05-2008 at 11:53 AM.

Ryan Lederman Offline Chief Operating Officer Posts: 793 Join Date: May 2005 Location: Boise, Idaho	28-05-2008, 11:38 PM 88% (114 out of 129 issues resolved) Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

craigbrass Offline Senior Member Posts: 5,063 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	29-05-2008, 09:20 AM Looking good Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

*John Haugeland* Offline Developer Posts: 174 Join Date: Dec 2007 Location: Idaho SupportSuite Owned License	10-06-2008, 07:33 PM 90% (127 out of 141 issues resolved) John Haugeland (john.haugeland ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

craigbrass Offline Senior Member Posts: 5,063 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	10-06-2008, 07:35 PM Lookin good John. I take it a release is planned in the next month max based on that? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,063 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	13-06-2008, 08:27 AM I realise generally you don't but with the bug tracker roadmap at 90% complete.... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger