3.30.00 Progress (3.20.03 got renamed) - Page 3

sergioag · 26-06-2008, 03:31 AM

Hi

Are the latest CVS build including all recent (i.e. today or yesterday) changes? This is because i don't see any changes in the changelog since june 12th and the cvs build still show version 3.20.03.

Sergio Aguayo

craigbrass · 26-06-2008, 09:09 AM

It is because no bugs have been fixed since then. All fixed bugs get added right after they have been fixed.

***John Haugeland*** · **Not a good idea -** 26-06-2008, 10:38 PM

Quote:

Originally Posted by sergioag

Are the latest CVS build including all recent

Please do not use the CVS build. It is full of half-complete code and has not been tested.

Raid · 21-07-2008, 02:13 PM

Still no Changes: 91% - if 3.30 will be released in September, i must re-new again the Support to download Updates and so i'm verry angry.

GoneShootin · 21-07-2008, 02:37 PM

You don't need the support licence to download the latest version?

Siora · 21-07-2008, 02:38 PM

I believe you do need to have active support in order to receive the new versions.

craigbrass · 21-07-2008, 02:50 PM

Support and Updates are bundled into the same thing (I have mentioned they should be unbundled but....). Kayako call it a SUS agreement.

***John Haugeland*** · 21-07-2008, 08:54 PM

Quote:

Still no Changes: 91%

Incorrect. Several new defects had to be added and closed. There has been significant change.

GoneShootin · 21-07-2008, 09:00 PM

Quote:

Originally Posted by John Haugeland

Incorrect. Several new defects had to be added and closed. There has been significant change.

91% (135 out of 148 issues resolved)

If it walks like a duck and quacks like a duck, then dammit, it ain't no goose!

***John Haugeland*** · 21-07-2008, 09:12 PM

GoneShootin: yeah, but if it was 910 out of 1000 defects solved, it'd still show 91%. The underlying error is assuming that the ratio of open to closed tells the whole story.

Notice that on May 28 it was 88% (114 out of 129 issues resolved), and that by June 10 it had become 90% (127 out of 141 issues resolved). Now we're up to 135 of 148. Please notice also that of those 13 "unclosed" bugs, several are things that are believed fixed and waiting on customer replies, or something similar; we're actually closer than 91%.

The 3.30.00 upgrade is the most complex and far-reaching upgrade we've had in quite a while. We're tying it up as fast as we can.

Please be patient. It'll be here Real Soon Now (tm).

No, I'm not going to set a date.

***John Haugeland*** · 24-07-2008, 09:03 PM

97% (146 out of 150 issues resolved)

craigbrass · 24-07-2008, 09:09 PM

Oooo, nearly there now!

***John Haugeland*** · 24-07-2008, 09:53 PM

Well, you know what they say. The first 90% of the work takes 90% of the time, and the last 10% of the work takes the other 90% of the time.

But yeah, we're getting really close.

craigbrass · 25-07-2008, 10:00 AM

Heh yea, isn't that the truth!

***John Haugeland*** · 29-07-2008, 09:21 PM

Epic progress. Nearly every 3.30 fix now tested.

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sergioag Offline New Member Posts: 8 Join Date: Oct 2007 Location: Lima-Peru	26-06-2008, 03:31 AM Hi Are the latest CVS build including all recent (i.e. today or yesterday) changes? This is because i don't see any changes in the changelog since june 12th and the cvs build still show version 3.20.03. Sergio Aguayo

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	26-06-2008, 09:09 AM It is because no bugs have been fixed since then. All fixed bugs get added right after they have been fixed. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Raid Offline New Member Posts: 14 Join Date: May 2007	21-07-2008, 02:13 PM Still no Changes: 91% - if 3.30 will be released in September, i must re-new again the Support to download Updates and so i'm verry angry.

GoneShootin Offline Member Posts: 197 Join Date: Jan 2008	21-07-2008, 02:37 PM You don't need the support licence to download the latest version? LinkedIn

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	21-07-2008, 02:38 PM I believe you do need to have active support in order to receive the new versions. Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	21-07-2008, 02:50 PM Support and Updates are bundled into the same thing (I have mentioned they should be unbundled but....). Kayako call it a SUS agreement. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

*John Haugeland* Offline Developer Posts: 681 Join Date: Dec 2007 Location: Idaho	24-07-2008, 09:03 PM 97% (146 out of 150 issues resolved) John Haugeland (john.haugeland ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	24-07-2008, 09:09 PM Oooo, nearly there now! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	25-07-2008, 10:00 AM Heh yea, isn't that the truth! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

*John Haugeland* Offline Developer Posts: 681 Join Date: Dec 2007 Location: Idaho	29-07-2008, 09:21 PM Epic progress. Nearly every 3.30 fix now tested. John Haugeland (john.haugeland ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.