Kayako logo
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
chatzworld Offline
New Member
 
Posts: 14
Join Date: Aug 2008
3.30.02 HTML Button Live Support - 31-08-2008, 07:45 PM

Hi

Has anyone had problems with HTML Live Button for the LiveSupport of SupportSuite?

Ever since i upgraded to the latest version the button will not work at all

Any advise will be a good help

Thanks!
Ross
   
Reply With Quote
  (#2) Old
chatzworld Offline
New Member
 
Posts: 14
Join Date: Aug 2008
31-08-2008, 07:49 PM

fixed by reverting the template
   
Reply With Quote
  (#3) Old
Jamie Edwards Offline
Operations Manager
 
Jamie Edwards's Avatar
 
Posts: 5,660
Join Date: Jan 2006
Location: United Kingdom
31-08-2008, 07:53 PM

Thank you for the follow-up, good to hear you resolved it


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
  (#4) Old
solidius Offline
New Member
 
Posts: 19
Join Date: Jun 2007
Location: Germany
07-09-2008, 01:59 PM

Hello,

which template you have to change?

Thank you

Greeting

Björn


Björn Strausmann

Strausmann Services
http://www.strausmann-service.com
   
Reply With Quote
  (#5) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 3,953
Join Date: Aug 2006
Location: Mumbai, India
08-09-2008, 09:02 AM

Revert chatimage template to fix the button. Besides that you also need to revert all images marked as "Upgrade Revert Required" under:
Admin CP > Templates > Restore Templates > Select Upgrade Revert Required > List



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Problems with index.php and swift.php Paul Westhead Technical Chat 15 05-09-2008 07:21 PM
Live Chat CSI -> Live support button permissions (registered only, etc) Siora Feature Requests 5 04-06-2008 02:05 AM



Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
Help desk software by Kayako.


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48