3.30.02 STABLE released

[GoneShootin]

Originally Posted by Jamie Edwards

Did you upload all of the files and run the upgrade script (I am not talking about just the changed files, which were listed for information purposes only).

So your saying I should have uploaded the entire Kayako upload directory and then ran the update script instead of just uploading the modified files that you mentioned for "information purposes"?

[Jamie Edwards]

Originally Posted by GoneShootin

So your saying I should have uploaded the entire Kayako upload directory and then ran the update script instead of just uploading the modified files that you mentioned for "information purposes"?

Correct; upgrading to different versions involves the same procedures, as described in the manual. As I said in a post above: "we will not support or advise you to perform partial upgrades in this way."

I am sorry if you took the file list to mean otherwise.

[GoneShootin]

Okay then. One last question on this. Say I run the upgrade script and it performs whatever DB operations it does. If the upgrade process involved inserting data into whatever tables, will it repeat those inserts once more? That is will duplicates exist in the tables due to repeating the upgrade script?

[John Haugeland]

The update process isn't going to break your desk.

[skynett]

Hello,

There is bugs over the timezone on version 3.30.02 stable.

The timezone shown in ticket does not match with the default settings set via admin panel.

To reproduce:
1. Login into Admin panel
2. Go to "Settings">>"Date & Time"
3. Choose "Etc/GMT+8:00" from the timezone selection box.
4. Click on "Update Settings" to save and apply the changes.

5. Login into staff panel.
6. Make sure your staff login is having timezone preferences refer to the default settings.
7. Click on any available ticket
8. Notice the date/time shown in the ticket conversation, the date seems to be showing -8:00 instead of +8:00.

[John Haugeland]

(edited - i misread the original post)

This may or may not be a bug. Please open a support ticket, so that one of our staff can verify your configuration.

[AddTechnology]

After upgrading to v3.30.02 do i need to update the fat client running on my windows desktop (or is it reccomended to do so) I'm on version SupportSuite 3.1.1.61 STABLE

[craigbrass]

It isn't required but recommended. Go to http://hotfix.kayako.com/latest.php?...ildtype=stable to grab the latest build of this.

[Jamie Edwards]

Originally Posted by craigbrass

It isn't required but recommended. Go to http://hotfix.kayako.com/latest.php?...ildtype=stable to grab the latest build of this.

Running at least the version of the LR app bundled with a SupportSuite package is required.

AddTechnology: You're already running the latest version