403 Forbidden error in eSupport hosted downloads

[craigl]

Recently, all downloads in the eSupport download section started getting a "403 Forbidden" error. I'm using eSupport hosted, and the download section is at the following URL:

http://win2pdf.corphelp.net/?_a=downloads

I submitted ticket ID TLW-407507 yesterday, but nobody has responded to the ticket. Is anyone else having problems with downloads for eSupport hosted v2?

[gosatellite]

I submitted a ticket but i still haven't received any replies yet for the last 3 days! I wonder what's going on here.....

[mike9]

We have the same problem too -- 403 errors on all download attempts -- at styletap.crmhelp.net.

craigl, I just looked at your site today and the downloads seemed to work now. Did you receive any answer from Kayako or figure out how to solve the problem?

I've written a ticket to Kayako support, but this forum may be a better way to get information.

Do you have an update to your original post?

Thanks.

[bear]

Originally Posted by gosatellite

I submitted a ticket but i still haven't received any replies yet for the last 3 days! I wonder what's going on here.....

Please post your ticket number and someone will look into it for you.

[craigl]

Originally Posted by mike9

craigl, I just looked at your site today and the downloads seemed to work now. Did you receive any answer from Kayako or figure out how to solve the problem?

It's been almost 3 weeks since I reported this problem, and it still isn't fixed. I worked around the problem by putting a redirect in the download template and set up my own support download page on my own domain.

I'm very dissapointed with the response time for problems with the Kayako hosting platform.

[Varun Shoor]

Originally Posted by craigl

It's been almost 3 weeks since I reported this problem, and it still isn't fixed. I worked around the problem by putting a redirect in the download template and set up my own support download page on my own domain.

I'm very dissapointed with the response time for problems with the Kayako hosting platform.

We are moving all v2 hosted clients to v3 and you should be receiving a notification on this from our Services department shortly.

The downloads section have been disabled due to an issue with the servers. Please make sure your payments are up to date to avoid any delays or downtime during the move.

Regards,

Varun Shoor