 |
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 20 Join Date: Dec 2006 |  Active Directory - Doesn't use primary email -
11-01-2007, 06:35 AM
Is it possible to get this resolved... I REALLY need it fixed urgently, and I'm sure it wouldn't take long. I emailed support two days ago with "Critical" and haven't received a reply. The problem (again): When logging in using ADS auth, Kayako uses any email address that the user has, so then when the user replies, if the primary email address wasn't selected when the user logged in, the reply gets deleted (I assume) because the email address doesn't match the ticket. As it stands, the ADS integration is pretty much pointless for any organisation that has more than one email address... |
| |  |
|
| Tags |
| active, directory, primary |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Active directory integration | c-wex | Installation & Upgrading | 156 | 23-07-2008 10:27 AM |
| Active Directory Loginshare get more info (FieldFetch) | kaviar | Wont Implement / Already Implemented | 6 | 30-01-2007 10:03 PM |
| Active Directory | joshopkins | SupportSuite, eSupport and LiveResponse | 3 | 27-09-2006 01:02 PM |
| Active Directory questions | aviens | SupportSuite, eSupport and LiveResponse | 4 | 16-06-2006 08:59 PM |
| Tearing My Hair Out !!!! Active Directory | Benji | SupportSuite, eSupport and LiveResponse | 2 | 14-06-2006 09:04 AM |
Linear Mode
