Add Time Spent to Public Customer Support Center

SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

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Sedona Offline

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Posts: 15

Join Date: Feb 2007

Add Time Spent to Public Customer Support Center - 10-06-2008, 05:30 AM

I have a customer who would like to audit time spent on all tickets. When reviewing the public customer support center "view tickets" area, there isn't a column to display actual time spent.

Even viewing the detail of a ticket will not show actual time spent.

Is there a way to provide the time spent on the main page in the "view tickets" area?

Thanks in advance.

Tags

center, customer, public, spent, support

« Tickets -> Ability to delete thread from within a ticket | new install keeps creating the same ticket »

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