Added departments = no more email parsing!

[jimmyneu]

I am a new user of SupportSuite. In fact, I just got it running today and was able to set up my email accounts to forward to Kayako properly.

Earlier today it was running fine. I could send test emails to any of the 6 email addresses I had set up in the Mail Queues and I would see them appear as tickets.

This evening, I began to customize my configuration in the Staff and Admin control panels. I added additional departments to the default General department. Then I went into my Mail Quese and associated the quese with the departments I wanted.

I then noticed that I wasn't getting any new tickets when I sent tests to the accounts anymore. Actually, I only got emails to one department, Sales. If I changed a Queue from a department of Support to Sales, I would get tickets agian. I then deleted all departments and reverted back to General. Now I don't get anything! I even tried deleting the General department and recreating it. Still no luck. I can't get emails to a newly created Sales department either.

What happened? TIA.

[Mohit Sharma]

Please create a support ticket or mail me at mohit DOT sharma AT kayako DOT com . And I will resolve the issue.

[jimmyneu]

Thanks Mohit!

Apparently the issue was that I had "not assigned any departments to the Administrator".

I'll have to researcvh a bit to know exactly what that means, but I'm happy to be up and running again.

[Mohit Sharma]

> Wow, that was fast.
>What did I do? How can I avoid this problem in the future?
>Thank you so much. It's an amazing product.

>-bryan

Issue Resolved. Problem was that the user administrator was not having access to any department. So there was no way he can see any ticket.