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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 8 Join Date: Apr 2005 | Adding billed time to outgoing email -
04-03-2008, 08:03 AM
Hi how can i add billed time to the outgoing reply email to customer |
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(#2)
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| Senior Member Posts: 5,916 Join Date: Jun 2005 Location: Cumbria, UK |
04-03-2008, 08:44 AM
I don't think it is possible "out of the box". You would need to assign it to the template engine then you could call it inside the template. If you have the owned version, you would be able to do it as you get the source code. If you need assistance, check the market place board for developers who would be able to help you with this. Icon Headquarters - Its Elixir - Web2Messenger |
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