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(#1)
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(#2)
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| Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK |
01-08-2007, 11:20 AM
No need to modify anything. Just go Staff CP -> Tickets -> Alerts -> Manage or Add New and tick "Ticket Assigned". Icon Headquarters - Its Elixir - Web2Messenger |
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(#4)
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| Member Posts: 38 Join Date: Jul 2007 |
02-08-2007, 10:43 AM
OK, maybe i am not a compelte dill. I just tried this again. Scenario: A ticket is currently assigned to Staff1. An email is sent that triggers a rule to assign to Staff2 Staff2 receives an email with subject line "Ticket Assigned - [!10]: ..." and the ticket details in the body but the body of the original email is missing nor is there any ticket history. It's body looks like : Ticket Assigned: Another test with email set to text and assigning to Staff1 Previous Owner: Staff1 Ticket Details =================== Ticket ID: 10 Department: Helpdesk Priority: Low Status: Open Link: http://schoolpro.helpserve.com/staff/index.php?_m=tickets&_a=viewticket&ticketid=10 Q: What do i need to add to get the history of the ticket showing in the email sent when the 'Ticket Assigned' alert is fired? Thanks andrew |
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(#7)
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| Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK |
15-08-2007, 08:58 AM
Nice to hear you got it sorted. Icon Headquarters - Its Elixir - Web2Messenger |
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| alert, assigned, history, template, ticket |
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