Adding just a text message or note to a ticket creation area

[digitalibiz]

I want to know if there is a way to add just a text note or something to certain ticket creation pages for certain departments.

For example, we have a department for "Support". We want to put a not to "include a screenshot of any error messages" above the body area before they click submit. Is this possible?

Can it be different for different departments?

[supportskins]

Yes, this is very much possible. Use the if else clause on the submitticket template. Something like:

if departmentid == 1
This message
else
This message
endif

HTH

[digitalibiz]

Great thanks! Also, is there any easy way to find out what all the department ids are?

[craigbrass]

Admin CP -> Departments -> Manage Departments

Just hover over and you will see like "departmentid=4" in the status bar.

[digitalibiz]

Ah, great! Thanks!

[craigbrass]

Your welcome. Glad I could be of help.