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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada | Adding a KB article to a ticket -
03-07-2007, 12:40 AM
Who here has created KB articles using the WYSIWYG editor so that your articles are nicely formatted and pleasing to the eye? Have you ever tried inserting that KB article into a ticket you created? Does anybody else notice that the formatting gets totally screwed up or is it just happening to me? |
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(#2)
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| New Member Posts: 18 Join Date: Jan 2007 |
03-07-2007, 04:23 PM
hi, this also happens to me as well. i just opended another post as i didint find yours until i did mine |
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(#3)
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| Member Posts: 152 Join Date: Jun 2003 Location: Sydney, Australia |
03-07-2007, 04:44 PM
See my fix for new lines in the other thread regarding this. Chris |
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(#4)
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| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
03-07-2007, 05:04 PM
You're not alone Mehul. Mine get trashed too. Fix thread is here: Knowledge Base insert into ticket Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#5)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
03-07-2007, 07:11 PM
Thanks guys, much appreciated. I will test this out tonight. |
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