Adding Notes

essolinux · **Adding Notes -** 30-07-2008, 08:51 PM

Hi,

From time to time when we create a new ticket, a note from another ticket will end up in that new ticket.
I have followed the staff to make sure they are not doing something to cause this, but w/o success.
They create a Ticket, save and when they revisit the ticket there is a note from another ticket.

Help please!

Esso

essolinux · 29-08-2008, 07:15 PM

Any chance to get any help on this????

Thanks

**Jamie Edwards** · 29-08-2008, 07:20 PM

Hi Esso,

I have never heard of this being reported before. Please can you submit a support ticket so that a technician can take a look at what is going on?

essolinux · 29-08-2008, 07:40 PM

Not a problem, i will do that.

Thanks.

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essolinux Offline Member Posts: 53 Join Date: Jun 2008 Location: USA-PA	Adding Notes - 30-07-2008, 08:51 PM Hi, From time to time when we create a new ticket, a note from another ticket will end up in that new ticket. I have followed the staff to make sure they are not doing something to cause this, but w/o success. They create a Ticket, save and when they revisit the ticket there is a note from another ticket. Help please! Esso

essolinux Offline Member Posts: 53 Join Date: Jun 2008 Location: USA-PA	29-08-2008, 07:15 PM Any chance to get any help on this???? Thanks

essolinux Offline Member Posts: 53 Join Date: Jun 2008 Location: USA-PA	29-08-2008, 07:40 PM Not a problem, i will do that. Thanks.