Addition of CC addresses as recipients

GoneShootin · **Addition of CC addresses as recipients -** 12-01-2009, 09:48 AM

While my settings seem to indicate that CC users on an email should be added as recipients to a ticket, CC emails are not being added as recipients! Am I missing something with my settings or is this a bug?

GoneShootin · 28-01-2009, 11:16 AM

This bug has been with us now for some time and the Kayako support team are still battling to resolve the issue.

My question now is how difficult is it to downgrade back to the last known working version?

***John Haugeland*** · 28-01-2009, 09:04 PM

There is no formal downgrade process. I'm hoping to resolve this by 3.50.

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GoneShootin Offline Member Posts: 270 Join Date: Jan 2008	Addition of CC addresses as recipients - 12-01-2009, 09:48 AM While my settings seem to indicate that CC users on an email should be added as recipients to a ticket, CC emails are not being added as recipients! Am I missing something with my settings or is this a bug? LinkedIn

GoneShootin Offline Member Posts: 270 Join Date: Jan 2008	28-01-2009, 11:16 AM This bug has been with us now for some time and the Kayako support team are still battling to resolve the issue. My question now is how difficult is it to downgrade back to the last known working version? LinkedIn