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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 20 Join Date: Dec 2006 | Admin panel all over the place -
20-02-2007, 11:14 PM
Hello Have just reinstalled eSupport on a new server, and afaik I haven't done anything differently, but the Admin panel is displaying like below... Also, if you click on any buttons in the Staff panel they don't work. I searched the forum and found that one other person had the Staff panel problem, and the suggestions were to ensure the directory had write access, but that didn't solve the problem... This is not browser specific--it's happening in both IE and Firefox. It's installed on... Windows Server 2003 IIS6 PHP5 / Zend Regards Brendan |
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(#2)
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| Senior Member  Posts: 3,682 Join Date: Aug 2006 Location: Mumbai, India |
21-02-2007, 08:15 AM
Brendan, You can fix this issue by disabling "Enable Javascript Cache for Theme Items" in the Admin CP: Admin CP > Settings > General > Default Theme Options > Enable Javascript Cache for Theme Items > No Clear your browser cache and try again. It should work. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 20 Join Date: Dec 2006 |
21-02-2007, 10:12 AM
Quote:
Any idea what the cause is? I'd rather know what the cause is as this just shouldn't have happened... It was a clean install, on the same OS, on the same server... | |
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(#4)
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| New Member Posts: 20 Join Date: Dec 2006 |
21-02-2007, 10:21 AM
I seem to have fixed it... the 'cache' dir didn't have write permissions. I don't remember doing this previously... And I can't find this requirement anywhere in the manual (please point out if it's in there). |
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(#5)
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| Senior Member Posts: 3,682 Join Date: Aug 2006 Location: Mumbai, India |
21-02-2007, 10:40 AM
Yup this is written in the manual. You can find it on this page -- http://manual.kayako.net/ss_licensekey.htm Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#6)
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| Community Moderator  Posts: 874 Join Date: May 2005 Location: Henderson, Nevada |
21-02-2007, 11:17 AM
yup you must set cache and files directory too 777 and /cli/index.php too 755 Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important |
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(#7)
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| New Member Posts: 20 Join Date: Dec 2006 |
22-02-2007, 12:19 AM
Sweet, thanks |
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(#8)
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| Senior Member Posts: 3,682 Join Date: Aug 2006 Location: Mumbai, India |
22-02-2007, 07:21 AM
Not a problem  Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| admin, panel, place |
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