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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 48 Join Date: Feb 2005 Location: Virginia Beach, VA | Advanced Search - Not functional within dev releases -
23-03-2006, 03:41 PM
Hi, The Advanced Search capability has not been functional for a while within the latest development versions. Any chance of getting this fixed? The filters are also dependent upon this and seem to be displaying the same SQL error message. Bug #1274 Regards, http://www.netarus.com Creators of: SCInterface eSupport PHP Report Script eSupport QuickTicket Script v1.0 for Kayako eSupport |
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(#2)
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| Member Posts: 48 Join Date: Feb 2005 Location: Virginia Beach, VA |
29-03-2006, 08:59 PM
hrmmm... any takers?  It would be nice to actually be able to test out the filters as they are dependent upon the 'Advanced Search' to function correctly.Any one else test out filters? http://www.netarus.com Creators of: SCInterface eSupport PHP Report Script eSupport QuickTicket Script v1.0 for Kayako eSupport |
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(#3)
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| Member Posts: 48 Join Date: Feb 2005 Location: Virginia Beach, VA |
29-03-2006, 09:13 PM
Figured it out. The installer needs to make sure that the following field exists within the database: Within 'swticketsearches', add the following field: relevancelist (type: mediumtext) Everything seems to work fine then. http://www.netarus.com Creators of: SCInterface eSupport PHP Report Script eSupport QuickTicket Script v1.0 for Kayako eSupport |
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| advanced, dev, functional, releases, search |
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