Again: Helpdesk in different languages

[ares]

Hi!

After my first post about this topic I tried hard to realise a multilanguage helpdesk using template groups. But there are some things I do not understand:

What do I want to acive:
The supportcenter can be reached by www.mydomain.de. The user can choose between German and English. Depending on the chosen language only the related knowledbase articles, news, downloads, etc. should be shown.

If the user selects German the German items are show, if he selects English the English items are show.


What have I done:
I have created 4 user groups: Guest_DE, Guest_EN, Registered_DE, Registered_EN.

Then I have created two template groups:
"de":
- default template
- default language German
- Registered Group: Registered_DE
- Guest group: Guest_DE

"en":
- default language English
- Registered Group: Registered_EN
- Guest group: Guest_EN

Additionally I assigned a knowledgebase article to each template group.

If I access the support center the German frontend is shown with the German knowledgebase article (German is the default template). When I switch to English the frontend language changes to English but still the German article is shown.

If I access the support center using ...?group=en the English frontend with the English article is shown. When I switch to German the frontend language changes to German but still the English article is shown...

What have I to do, to change the template group together with the frontend language?


2. Problem:
How do I assign ticket status to a template group?

English tickets shall have the status Open oder Closed and German ticket the corrensponding translations "Offen" and "Geschlossen".

In the status settings it is only possible to assing a status to a single department or to all departments. But how to I assign "Open" to all English departments and "Offen" to all German departmants?


Thank you very much!

[ares]

No hint how to solve that?

[John Haugeland]

This really is something appropriate to the support staff, who don't patrol forums. It would be best to open this as a support ticket.

[dario.leone]

Originally Posted by John Haugeland

This really is something appropriate to the support staff, who don't patrol forums. It would be best to open this as a support ticket.

Hi John, we have the same problem from 2 years, and have detailed more and more times without reaolution.

Other informations to support you is that the kayako suite seems recognize only the default template.

So, if we have two or more template in different language with related different articles, and change the language from the client interface only the page language change in right way, but the article coming in the DEFAULT (ismaster) template language

In order to check this situation, we have changed by hand the default template language with the hide and the problem switch with the new template language.

dario