Alert emails, subject mismatch

[KTC]

I get alert emails.

The SUBJECT shows New Client Reply

But the message BODY says New Staff Reply

NEW STAFF REPLY is the correct one.

Why is this?

[Neil-UKWSD]

Hi,

This was a bug and has since been fixed in the CVS builds (http://builds.kayako.net). The fix will be available in the next stable release when it is released.

[alisonpope]

We are experiencing a possible similar bug to this.

When the mail parser processes multiple messages and creates new tickets the new ticket alert message is displaying a mismatched ticket subject.

The e-mail subject line displays the correct ticket subject, but the ticket subject in the e-mail body displays the ticket subject of the last parsed ticket which. Not critical but confusing.

We are on 3.00.81 stable. Has anyone else experienced this as a bug?

[Slite]

We are also experiencing the problem with wront ticket ID's, but for us it's when we get email-alerts when customers answer back to a ticket. The ticket id in the subject line is correct, but very often the ticket ID in the body of the message is wrong.

As you said, not a big issue, but confusing if you are not aware of the fact that you should only go by the subject ticket-ID