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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 42 Join Date: Oct 2006 | Alerting support person when ticket assigned -
25-01-2008, 07:48 AM
Hi, I have an SLA that assigns a ticket to the boss man if its left for a given amount of time. I know I have seen somewhere in kayako the ability to email the boss man when a ticket is assigned jsut to him, but I can't find it know. Anyone know where it is? Olly |
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(#2)
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| Operations Manager  Posts: 5,249 Join Date: Jan 2006 Location: United Kingdom |
25-01-2008, 09:02 AM
You'll find what you're looking for under Ticket Alerts (staff cp, under the Tickets tab). -------------------------------------------------------------------
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| alerting, assigned, person, support, ticket |
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