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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 4 Join Date: Oct 2005 | Alerts: "New Client Reply" -
07-10-2005, 03:14 AM
I'm having a little problem while configuring all my email templates etc. Its not major, just an annoyance, but the alert emails always get sent out saying "New Client Reply" on the front - even when its a staff reply. eSupport definatley knows its a staff reply because it says so on the ticket view screen, and also because its correctly using the right parts of the template based on a <{if $replytype == "staff"}> statement. Its just the prefix of the subject which is being annoying! Is anyone else seeing this, is it a bug, or have I set something wrong somewhere? |
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(#2)
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| New Member Posts: 2 Join Date: Jul 2005 | Me too -
22-10-2005, 08:37 AM
I'm seeing the same thing. Anyone have an answer to this one? Eric |
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(#3)
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| Member Posts: 148 Join Date: Apr 2004 |
11-12-2005, 07:32 AM
problem still exists... bubble |
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(#4)
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| Member Posts: 34 Join Date: Jan 2005 |
11-12-2005, 01:54 PM
Yes minor bug but is a bug . Any unnoficial solution ? Thanks |
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(#5)
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| Member Posts: 115 Join Date: May 2005 |
12-12-2005, 12:52 AM
Are you guys being notified when people open new tickets? I get some, but others just seem to be opened silently. Not good, because it's those e-mails that tell me to check the helpdesk. |
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(#6)
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| Member Posts: 148 Join Date: Apr 2004 |
12-12-2005, 02:38 AM
you need to set alert in staff area -_- unofficial solution? i went to the language file and remove the "New Client Reply" Entirely....it is better not see this now bubble |
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(#7)
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| Member Posts: 115 Join Date: May 2005 |
12-12-2005, 09:45 AM
Quote:
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(#8)
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| Member Posts: 148 Join Date: Apr 2004 |
14-12-2005, 04:52 PM
the bug is sumbited as http://bugs.kayako.net/index.php?do=details&id=1081 bubble |
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(#9)
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| Member Posts: 34 Join Date: Jan 2005 |
14-12-2005, 05:13 PM
Quote:
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(#10)
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| New Member Posts: 18 Join Date: Feb 2005 |
16-01-2006, 05:52 AM
This has been driving me nuts .. where do I find the language file to remove the word 'Client' from that 'New Client Reply' ? TIA  -caz |
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(#11)
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| New Member Posts: 9 Join Date: Apr 2004 |
18-01-2006, 01:00 PM
I am also having this problem with alerts. Any idea when it will be fixed? |
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| alerts, client |
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