Alerts not working?

Mark Worsnop · 03:49 AM

I have set up an alert to send me email.
Assigned tasks = NO.
Scope = Private.
All filters are set to All.
NEW NOTE is checked.

If I understand this right the scope = private means that if I add a new note I will get an email.

The problem is I dont get any email from the Alerts at all.

I do get email from the rest of the system. Like a group mass mail, or if I forward the ticket to my email. So I am guessing the email is setup ok as the other parts work.

Any ideas?

Mark Worsnop · 22-12-2006, 03:49 AM

Is there a log that I can see what its doing?

Mark Worsnop · **Doesnt send email to yourself -** 22-12-2006, 01:35 PM

I found that if I made a new staff person then that person was getting the emails from the alerts just fine. I am assuming then that you dont get emails yourself when you initiate the activity.

supportskins · 27-12-2006, 12:50 PM

Quote:

Originally Posted by Mark Worsnop

I found that if I made a new staff person then that person was getting the emails from the alerts just fine. I am assuming then that you dont get emails yourself when you initiate the activity.

That is correct. The software is designed not to send a notification email to the staff user who committed the action.

brygrant · 16-01-2007, 09:54 PM

I have the above problem, but when I log in as another user I do NOT get the alerts.

supportskins · 16-01-2007, 10:34 PM

Are the emails correctly dispatched from your helpdesk? As in, do your clients receive staff replies?

brygrant · 17-01-2007, 12:49 AM

REPLY TO posts are emailed, as are alerts about new replies. I've created an alert to notify me on all changes to all tickets - and I do get ones about new replies, just not about changing assignments. It's very strange.

Mahesh Slaria · 17-01-2007, 04:21 AM

Hi,

Quote:

Originally Posted by brygrant

REPLY TO posts are emailed, as are alerts about new replies. I've created an alert to notify me on all changes to all tickets - and I do get ones about new replies, just not about changing assignments. It's very strange.

Please make sure that your templates are not modified or not require upgrade revert. If problem persists then please provide me admin access to look into the issue.

Thanks.

Regards,

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Mark Worsnop Offline Member Posts: 36 Join Date: Dec 2006	22-12-2006, 03:49 AM Is there a log that I can see what its doing?

Mark Worsnop Offline Member Posts: 36 Join Date: Dec 2006	Doesnt send email to yourself - 22-12-2006, 01:35 PM I found that if I made a new staff person then that person was getting the emails from the alerts just fine. I am assuming then that you dont get emails yourself when you initiate the activity.

brygrant Offline New Member Posts: 26 Join Date: May 2006 Location: Sydney, Australia	16-01-2007, 09:54 PM I have the above problem, but when I log in as another user I do NOT get the alerts.

supportskins Offline Senior Member Posts: 3,682 Join Date: Aug 2006 Location: Mumbai, India	16-01-2007, 10:34 PM Are the emails correctly dispatched from your helpdesk? As in, do your clients receive staff replies? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

brygrant Offline New Member Posts: 26 Join Date: May 2006 Location: Sydney, Australia	17-01-2007, 12:49 AM REPLY TO posts are emailed, as are alerts about new replies. I've created an alert to notify me on all changes to all tickets - and I do get ones about new replies, just not about changing assignments. It's very strange.