Alerts - With Out of Office On

[jtaugher]

We have five support-users in Kayako. If we have an end-user send an email to support@domain.com, it creates a ticket. If the alerts are setup to notify all support-users of both new tickets and new replies -- it then sends out an email to all five users.

However, whether it is a new ticket alert or a new reply alert, and one of the five of us have an out-of-office message (that responds to every email) -- it then generates an addition to the ticket and then generates another round of "new reply alerts" to the five .. and then it happens again.

(Luckily only limited to 1 every 5 minutes because the email queue is only checked once every 5 minutes).

[melo555]

I had the same problem. I created a parser rule to ignore mails that come to the mail parser with subject: out of office

carmelo