Alerts and status changes only on login?

poppyq · **Alerts and status changes only on login? -** 21-05-2006, 12:10 PM

Why do most of my alerts and my status changes only execute upon login? Shouldn't this be something that occurs behind the scenes? If I have a status change rule set to change from medium to high priority if the ticket hasn't been resolved within six hours, why does this only happen if I login to the staff interface? This should be executing in the background. What currently happens is I login and get flooded with emails of status changes or alerts I have setup. Is this something I'm missing or is this just the way it works?

Neil-UKWSD · 21-05-2006, 01:39 PM

Hi,

Have you setup a cron taks to execute /cron/index.php periodically?

kropes · 24-05-2006, 02:30 AM

Neil

forgive the ignorance, still learning php and Linux (I am an ASP guy)

the file that you are told to create in the "cron.d" directory...
is that a consumable file ?
does the system gobble it up and delete it or should it always be showing in the directory ?

Neil-UKWSD · 24-05-2006, 10:29 AM

Hi,

You don't create the file in the cron.d directory, you just add a cron job to execute that file in your eSupport/Supportsuite install.

kropes · 24-05-2006, 08:56 PM

look at page 41 of the user manual.

thats what i though you have to do... otherwise. why is it in the manual ?

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Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	21-05-2006, 01:39 PM Hi, Have you setup a cron taks to execute /cron/index.php periodically? Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

kropes Offline Member Posts: 85 Join Date: Mar 2006 Location: Honolulu HI	24-05-2006, 02:30 AM Neil forgive the ignorance, still learning php and Linux (I am an ASP guy) the file that you are told to create in the "cron.d" directory... is that a consumable file ? does the system gobble it up and delete it or should it always be showing in the directory ?

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	24-05-2006, 10:29 AM Hi, You don't create the file in the cron.d directory, you just add a cron job to execute that file in your eSupport/Supportsuite install. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

kropes Offline Member Posts: 85 Join Date: Mar 2006 Location: Honolulu HI	24-05-2006, 08:56 PM look at page 41 of the user manual. thats what i though you have to do... otherwise. why is it in the manual ?