All tickets disappeared

rbro · **All tickets disappeared -** 18-07-2007, 01:11 AM

We're running version 3.10.02. For some strange reason all tickets have disappeared from the staff cp. We compared the backup of our DB to the current db and the size is exactly the same. I tried changing views, repairing various tables etc. but no luck. Any ideas what we can do to be able to view our tickets again?

disenioweb · 18-07-2007, 03:36 AM

Are you sure you have permissions to see the tickets under the specific department ?

supportskins · 18-07-2007, 06:55 AM

Tickets will not disapper from the software just like that. You need to check the staff user permission using which you are accessing the Staff CP.

craigbrass · 18-07-2007, 10:21 AM

If the DB is the same size as you said, there is no way the tickets are gone. It will just be a permissions error as SupportSkins said.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Exact differences between client created tickets and staff created tickets	vineethshyam	SupportSuite, eSupport and LiveResponse	5	27-11-2006 12:25 PM
Kayako SupportSuite v3.04.10 Stable Build	Varun Shoor	News and Announcements	2	06-10-2006 10:41 PM
Tickets Disappeared	erikcw	SupportSuite, eSupport and LiveResponse	6	25-08-2006 06:16 PM
Staff group can see all tickets when it was configured to see only it's assigned ones	D4M	SupportSuite, eSupport and LiveResponse	0	07-04-2006 06:31 AM

rbro Offline Member Posts: 55 Join Date: Jan 2004	All tickets disappeared - 18-07-2007, 01:11 AM We're running version 3.10.02. For some strange reason all tickets have disappeared from the staff cp. We compared the backup of our DB to the current db and the size is exactly the same. I tried changing views, repairing various tables etc. but no luck. Any ideas what we can do to be able to view our tickets again?

disenioweb Offline Member Posts: 201 Join Date: Apr 2004	18-07-2007, 03:36 AM Are you sure you have permissions to see the tickets under the specific department ? -

supportskins Offline Senior Member Posts: 3,858 Join Date: Aug 2006 Location: Mumbai, India	18-07-2007, 06:55 AM Tickets will not disapper from the software just like that. You need to check the staff user permission using which you are accessing the Staff CP. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	18-07-2007, 10:21 AM If the DB is the same size as you said, there is no way the tickets are gone. It will just be a permissions error as SupportSkins said. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger