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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 99 Join Date: Jul 2004 Location: Netherlands | Always receiving two emails for same ticket. -
12-02-2007, 10:06 PM
Hi, I always receive two emails for the same ticket, is this a setting that needs changing in esupport ? MarcelC |
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(#2)
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| Member Posts: 343 Join Date: Sep 2003 Location: My wife calls it the doghouse... |
13-02-2007, 04:09 AM
I doubt it is an eSupport setting. If you are using Exim to process your mail, look at the following post I made about a year ago. Duplicate Ticket and Replies If you're not, then posting some details of your configuration might help someone to point you in the right direction. Good luck! Eddie Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/  Anything I say or do is my own opinion and may make absolutely no sense to anyone but me... |
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