Am getting "=" in the emails being sent to the user

elephant · **Am getting "=" in the emails being sent to the user -** 17-05-2005, 02:54 AM

Am getting "=" in the emails being sent to the user. Anyone else getting this?

Your ticket has been received, one of the staff members will review it and =eply accordingly. Listed below are details of this ticket, Please make sur= the Ticket ID remains in the subject at all times.

Ticket ID: FFX-759842
Subject: (No Subject)
Department: General
Priority: Low
Status: Open

You can check the status or reply to this ticket online at: http://support.mysamplehost.com/=ayako/

Please do let us know if we can assist you any further,

msmartinwsx · 17-05-2005, 03:36 AM

Can you give us some OS details etc

Are they HTML/Plain text emails etc

elephant · 17-05-2005, 03:54 AM

Win32.
PHP Version 4.3.11
HTML

I moved to plain text but didnt get any response. Will debug it again tomorrow to get some more details. Must be some sort of parser issue.

***Varun Shoor*** · 19-05-2005, 08:29 AM

"=" can happen if your character set is different than the one the text was written in I believe. Did you change the charset? What happens if you change the charset under locale/en-us/en-us.php to iso-8859-1?

Regards,

Varun Shoor

elephant · 19-05-2005, 04:00 PM

I tried changing it and didnt get an autoresponder back.
Changed it back, no autoresponder.
Played with HTML to TEXT settings in the core.
No responses.

I do get an error when saving:

Warning: unlink(./cache/index.html): Permission denied in C:\home\kayako\supportsuite-3_00_00-cvs-zendclosed\upload\modules\core\admin_settings.php on line 54

But I thnk this is because Windows doesnt support unlink. Might be an issue from Win32 machines.

Will keep playing with it to determine where the pattern is.

elephant · 19-05-2005, 04:12 PM

I think the zend optimizer must be caching? It doesnt behave instantly on changes. But then the settings change later.

Could this be what the unlink is doing?

elephant · 19-05-2005, 04:23 PM

Its working now back to original changes, go figure:

'charset' => 'UTF-8',
'html_encoding' => 'quoted-printable',
'text_encoding' => '8bit',
'html_charset' => 'UTF-8',
'text_charset' => 'UTF-8',

***Varun Shoor*** · 19-05-2005, 07:58 PM

No Idea, Could be flood protection is kicking in when you create multiple auto responders?

Regards,

Varun Shoor

Rainmaker · **Your support is excellent! -** 24-05-2005, 03:40 PM

Hello

I created a new language and made the error when it came to the setting for ISO-code. Stupid as I was I went for the examples and since I live in Sweden I typed "SE" as Iso-code, with the result that the emails looked like ****, both in text-format and HTML.

With this thread I changed it to the correct one: iso-8859-1 and use UTF-8 for charset and NOW the emails looks GR8

Can't wait for the RC1 =)

Keep it up Varun and the rest of your team, we love the work you have put into this version!

//Henrik

***Varun Shoor*** · 24-05-2005, 07:09 PM

Hi Henrik,
Thanks for updating the thread. Most of malformed email issues are related to character sets.

Thanks for all the feedback, just test it rigorously so we can fix all the bugs asap and get RC1 out

Regards,

Varun Shoor

elephant · 12-07-2005, 10:56 PM

Varun,

Am still having the "=" in the html mail issue. When I go to text email it works fine. I played with the settings as you suggested, cant seem to find a solution.

Is there something in the php.ini file I need to look at?

elephant · 13-07-2005, 01:44 AM

Nailed it.

Quote:

E-mail is "supposed" to consist of just 7-bit text because eons ago, it was sent around through a whole variety of machines and some of them might not be able to handle 8-bit text. Base 64, Quoted Printable, and UUEncode are three different techniques for representing 8-bit data with just 7-bit text. The reason that MS offers the "None" option is so that you can send mail that will be the most legible to people using older non-MIME aware mail readers. Quoted printable has a lot of "=" (soft carriage returns) and "=20" (hard carriage returns) throughout the message, and Base64 is completely unintelligible to the naked eye. Even though encoding ensures that your message will not be mangled when it gets sent, relatively few 7-bit machines exist today. As a result, you're reasonably safe sending 8-bit text "as-is", i.e., using "None".

base64 encoding instead of quoted-printable because Microsoft's e-mail clients appear to have trouble with quoted-printable messages.

I chose none, but base64 works too.

'charset' => 'UTF-8',
'html_encoding' => 'none',
'text_encoding' => '8bit',
'html_charset' => 'UTF-8',
'text_charset' => 'UTF-8',

elephant · 13-07-2005, 02:18 PM

Ok, moved this back to:

base64

Templates seemed to be not change unless base64.

RanD · **Where -** 13-07-2005, 07:03 PM

Where do you make this change?
I'm having the same issue but can't find where to change the HTML Encoding.

elephant · 13-07-2005, 08:14 PM

Look at:

upload/locale/en-us/en-us.php

Look for:

'html_encoding' => 'UTF-8',

and change to

'html_encoding' => 'base64',

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msmartinwsx Offline Member Posts: 78 Join Date: Jul 2003	17-05-2005, 03:36 AM Can you give us some OS details etc Are they HTML/Plain text emails etc

elephant Offline Member Posts: 37 Join Date: Apr 2005	17-05-2005, 03:54 AM Win32. PHP Version 4.3.11 HTML I moved to plain text but didnt get any response. Will debug it again tomorrow to get some more details. Must be some sort of parser issue.

elephant Offline Member Posts: 37 Join Date: Apr 2005	19-05-2005, 04:12 PM I think the zend optimizer must be caching? It doesnt behave instantly on changes. But then the settings change later. Could this be what the unlink is doing?

elephant Offline Member Posts: 37 Join Date: Apr 2005	19-05-2005, 04:23 PM Its working now back to original changes, go figure: 'charset' => 'UTF-8', 'html_encoding' => 'quoted-printable', 'text_encoding' => '8bit', 'html_charset' => 'UTF-8', 'text_charset' => 'UTF-8',

elephant Offline Member Posts: 37 Join Date: Apr 2005	12-07-2005, 10:56 PM Varun, Am still having the "=" in the html mail issue. When I go to text email it works fine. I played with the settings as you suggested, cant seem to find a solution. Is there something in the php.ini file I need to look at?

elephant Offline Member Posts: 37 Join Date: Apr 2005	13-07-2005, 02:18 PM Ok, moved this back to: base64 Templates seemed to be not change unless base64.

RanD Offline New Member Posts: 2 Join Date: Jun 2005	Where - 13-07-2005, 07:03 PM Where do you make this change? I'm having the same issue but can't find where to change the HTML Encoding.

elephant Offline Member Posts: 37 Join Date: Apr 2005	13-07-2005, 08:14 PM Look at: upload/locale/en-us/en-us.php Look for: 'html_encoding' => 'UTF-8', and change to 'html_encoding' => 'base64',